MERL-JESSA G. BONGABONG

Dynamic and results-oriented professional with extensive experience in strategic analysis and workforce management, notably at Global Payments. Excelled in enhancing operational efficiency and forecasting, leveraging expert Excel and effective communication skills. Proven track record in improving team performance and delivering high-quality, timely presentations. Passionate about driving success and achieving excellence in every task.

• Promoted as a Workforce Analyst
• Promoted as a Senior Data Analyst and a Subject Expert Matter
• A-list Awardee (Award given to the leaders who show courage, uphold their integrity and ignite passion in their people)
• Next Generation Icon Awardee (Award given twice a year to the associate who excels in the function)
• Monthly Top Performer Awardee (Monthly Award given to the individual who exceeds her target every month)
• Awarded as 'Ms. Perfect' of the team because of hitting the above target without committing any errors (100% Quality)
• Awarded as 'The Flash' of the team because of hitting above the target monthly
• Awarded as 'Ms. Perfect Attendance' because of a good record in attendance with no vacation leaves, sick leaves or late in 3 consecutive months

• Strategic Analyst, Global Payments, 02/01/20, Present, Managing the schedules and concerns of the operations, Doing short and long term forecast, Managing the email concerns of the Managers and Team leads, Doing a monthly presentation of the regions that we're handling, Plotting the schedules and arranging the breaks and lunches of the Agents
• Part time Online Teacher, 51Talk, 04/01/19, 07/31/19, Teaches different nationalities of Children and Adults in speaking and understanding English.
• Workforce Management Analyst, Accenture, 09/01/18, 01/31/20, Handling the Scheduling of the different workstreams onshore, Doing the day to day and month end report of different workstreams, Monitoring the Real Time Adherence of different function, Managing the Time Study for different workstreams of the client
• Senior Transaction Analyst, Accenture, 02/01/18, 08/31/18, Scrubbing and allocating the workload that was received from the Client, Consolidating the scrubbing the workload before sending it back to the Client, Training associates in using Excel worksheet
• Subject Matter Expert, Accenture, 06/01/17, 02/28/18, Handles the Team especially when the Team Lead is away, Computes daily and monthly scorecard of the team, Randomly doing an audit/spot check of Team's Workload Information
• Transaction Processing Analyst, Accenture, 06/01/13, 06/30/17, Updating the Chart of the Doctors on file, Doing outbound calls to reach different doctors
• Front liner, KFC Matalino Branch, 06/01/11, 04/30/13, Assigned as the front liner in the store, Was able to manage to attend to work despite of the conflicts in School and OJT schedules