Reading Manga Online
Merjury Peñalosa Mamac
IT Support
Block 2 Lot 89, Deca Homes Brgy. Cubacub,Mandaue City, Cebu
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Bringing positive attitude and commitment to continuous growth. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Sr. IT Support
Tecdia Cebu Incorporated
10.2024 - Current
- Used ticketing systems to manage and process support actions and requests
- Managed high levels of call flow and responded to technical support needs
- Diagnosed and troubleshot hardware, software and network issues
- Installed and configured operating systems and applications
- Installed, configured and maintained computer systems and network connections
- Monitored system performance to identify potential issues
- Researched and identified solutions to technical problems
- Configured hardware, devices, and software to set up work stations for employees
- Responded to customer inquiries and provided technical assistance over phone and in person
- Helped streamline repair processes and update procedures for support action consistency
- Patched software and installed new versions to eliminate security problems and protect data
- Generated reports to track performance and analyze trends
IT Specialist
High Gaming Live Casino
01.2023 - 07.2024
- Provide technical assistance and guidance to system users in use of equipment, software and manuals
- Protect the data of the end users by creating backup and other software preventions
- Installed LANs WANs and established Intranet and Internet access
- Purchasing New Devices for newly hired
- Explained technical information in clear terms to promote better understanding for non-technical users
- Patched software and installed new versions to eliminate security problems and protect data
- Optimized network performance through regular monitoring and maintenance
- Provided exceptional customer service by promptly addressing problems reported by endusers
- Walked individuals through basic troubleshooting tasks
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution
- Reduced downtime by identifying potential issues and resolving them proactively
- Installed and configured operating systems and applications
Desktop Support Engineer
Intechworld Incorporated
03.2021 - 09.2022
- Perform different roles and management of Servers
- Furnish 2nd level management of various server roles such as Active Directory, Attendance Server, DHCP Server, Print Server, File Server, Anti-virus, Computer Monitoring, Exchange Server and VDI Server
- Participate in testing a new system or newly deployed application for the end users or in the servers
- Provide Technical Support to end users
- Proficient Telecommunication (Data/Voice) and Network Infrastructure
- Proficient IT Procurement and Asset Management
- Novice in System Architecture, Server Infrastructure and Platform
- Provide 2nd and 3rd level of support for desktop and apple computers, systems and software related problem and network problem
- Deliver computer deployment, hardware and peripheral installation to end users such as printer, desktop and apple computers, biometric devices, laptop, video card, RAM, CCTV etc
- Conduct orientation and introduce IT policy for the newly hired Employees
- Provide technical assistance and guidance to system users in use of equipment, software and manual
Technical Support Engineer
S.E.A. Olympus Marketing Incorporated
01.2018 - 02.2021
- Knowledgeable of Cisco Networking Devices, networking analysis
- Handles the configuration, operation & maintenance of networking hardware’s
- Analyzes network problems and provide first line of support in network & connectivity
- Advance skill in troubleshooting of PC computers and laptops
- Basic knowledge in programming (HTML, CSS, Python, SQL, C# and C++)
- Proficient in Information Security
- Provide End User support and customer service
- Install, upgrade, troubleshoot and repair of computer hardware and software
- Provide technical assistance and guidance to system users in use of equipment, software and manuals
- Minimize downtime of thin client servers
- Protect the data of the end users by creating backup and other software preventions
- Installed LANs WANs and established Intranet and Internet access
- Ensured that all key internal networks were operating efficiently
- In charge of set up and deployment of hardware and software
- Inspects computer equipment if met with the user requirements and manage proper delivery and installation
- Installs and follow the standard installation or checklist to make sure that the computers will not trigger any system security threat or violations under MIS policy
- Implemented network projects: Installed, configured and maintained network services, hardware systems and peripheral equipment/devices
- Installation of CCTV camera, GPS in cellular phones and other structured cabling
- Performs other duties that may assigned from time to time
- Participates in MIS projects
- Test newly deployed system like IPOS and Netsuite
- Periodically assisted with help desk operations
- Assisted with the maintenance and monitoring of all data communications systems
- Supported the administration of server’s server clusters and related equipment
Education
Bachelor of Science - in Computer Engineering
University of Cebu (UC - Banilad Campus)
Cebu City, Province Of Cebu, Philippines 04.2001 -
Skills
Cisco Networking Devices
Help desk support
System Security threat prevention
Remote desktop support
Network configuration and analysis
Basic Programming (HTML, CSS, Python, SQL, C#, C)
Interests
Playing Guitar Instrument
Timeline
Sr. IT Support
Tecdia Cebu Incorporated
10.2024 - Current
IT Specialist
High Gaming Live Casino
01.2023 - 07.2024
Desktop Support Engineer
Intechworld Incorporated
03.2021 - 09.2022
Technical Support Engineer
S.E.A. Olympus Marketing Incorporated
01.2018 - 02.2021
Bachelor of Science - in Computer Engineering
University of Cebu (UC - Banilad Campus)
04.2001 -
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