Merjorie Bon
Infanta, Quezon
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, previously at Teleperformance Philippines. Proven track record in delivering exceptional customer service and resolving complex technical issues. Adept in Microsoft Office and fostering teamwork, enhancing user experiences through effective communication and collaboration.
Overview
7
7
years of professional experience
1
1
Language
Work History
Self-employed
2929 Parcel Handling Service
01.2023 - Current
Pays for the customers parcel from the city then shipped to the island to be claimed.
Technical Support Representative
Teleperformance Philippines
04.2019 - 12.2022
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Education
Bachelor of Science - Accounting
University of Manila
Sampaloc, Manila, Philippines 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Timeline
Self-employed
2929 Parcel Handling Service
01.2023 - Current
Technical Support Representative
Teleperformance Philippines
04.2019 - 12.2022
Bachelor of Science - Accounting
University of Manila
04.2001 -