Merjie Babe Basiya- Gonzales
Data Specialist
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Data Specialist II- Remote
WeApply LLC
09.2023 - Current
- Validated incoming data against quality standards to eliminate irrelevant or unusable information.
- Enhanced data accuracy by implementing efficient data validation processes and automating manual tasks.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained open lines of communication with team members, fostering a collaborative environment that facilitated mutual learning and professional growth.
Science Research Analyst- Machineries Inspector
DA-Philmech
08.2021 - 07.2023
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Customer Service Representative
Alorica
01.2021 - 07.2021
- Audited customer support procedures and collaborated regionally to promote standardization across offices.
- Streamlined call center operations for improved efficiency and reduced wait times.
- Developed and implemented customer service policies and procedures.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
Customer Service Officer
Roxas Sigma Agriventure Inc.
02.2020 - 09.2020
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Education
Associate of Science - Education
Davao Central College
Davao City, Province Of Davao Del Sur, Philippines 04.2001 -
Bachelor of Science - Agricultural & Biosystems Engineering
Mindanao State University
General Santos City 04.2001 -
Skills
Data Verification,Information Verification,Identifying errors,Data Quality Management,Statistical modeling,Spreadsheet Management,Excellent Communication,Problem-Solving,Teamwork and Collaboration,Active Listening, Multitasking Abilities, Statistical Analysis
Timeline
Data Specialist II- Remote
WeApply LLC
09.2023 - Current
Science Research Analyst- Machineries Inspector
DA-Philmech
08.2021 - 07.2023
Customer Service Representative
Alorica
01.2021 - 07.2021
Customer Service Officer
Roxas Sigma Agriventure Inc.
02.2020 - 09.2020
Associate of Science - Education
Davao Central College
04.2001 -
Bachelor of Science - Agricultural & Biosystems Engineering
Mindanao State University
04.2001 -
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