Merjanelle Cruz
Balanga, Province of Bataan
Summary
Dynamic professional with a proven track record at Mercury Drug, excelling in relationship building and marketing. Leveraged strong decision-making and customer service skills to enhance operational efficiency and foster team growth. Achieved significant improvements in customer satisfaction and sales performance, demonstrating exceptional work ethic and integrity.
Overview
12
12
years of professional experience
Work History
Assistant Branch Manager
Mercury Drug ( CENTRAL LUZON DRUG CORPORATION)
06.2023 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Developed strategic plans for day-to-day financial operations.
Cashier
Mercury Drug (CENTRAL LUZON DRUG CORP)
01.2020 - 04.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Supervisor
Goldilocks (PINPIN BAKESHOP AND RESTAURANT CORP.)
05.2018 - 08.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Conducted regular reviews of operations and identified areas for improvement.
Cashier/ Decorator/ Service Crew
Goldilocks ( PINPIN BAKESHOP AND RESTAURANT CORP)
11.2016 - 05.2018
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Increased sales of promotional items by informing customers about current offers.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Worked with floor team and managers to meet wide range of customer needs.
Cashier
The Smoking Joint
12.2015 - 06.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Responded promptly to requests for assistance, spills and customer inquiries.
Cashier/Service Crew/ Decorator
Goldilocks ( Pinpin Bakeshop and Restaurant Corp.)
11.2014 - 11.2015
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
Sales Staff Member
Timex (Ocampo's Mega Store)
04.2014 - 09.2014
- Collaborated with team members to optimize sales strategies, achieving higher conversion rates.
- Built strong customer relationships through excellent communication skills and product knowledge.
- Conducted product demonstrations, effectively showcasing features and benefits to potential clients.
- Implemented creative marketing campaigns that resulted in increased brand awareness within the target market.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Analyzed sales data, identifying trends and opportunities for improvement in sales performance.
Cashier/ Service Crew
Jollibee ( INAISA FOOD CORPORATION)
07.2013 - 01.2014
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a clean and organized work environment for improved customer experiences.
Education
Bachelor of Science - Hotel And Restaurant Management
Bataan Peninsula State University - Main Campus
Balanga, Philippines03-2013
Skills
- Relationship building and management
- Marketing
- Goals and performance
- Employee scheduling
- Customer service
- Work ethic and integrity
- Patience and empathy
- Goal oriented
- Training and mentoring
- Decision-making
Timeline
Assistant Branch Manager
Mercury Drug ( CENTRAL LUZON DRUG CORPORATION)
06.2023 - Current
Cashier
Mercury Drug (CENTRAL LUZON DRUG CORP)
01.2020 - 04.2023
Supervisor
Goldilocks (PINPIN BAKESHOP AND RESTAURANT CORP.)
05.2018 - 08.2019
Cashier/ Decorator/ Service Crew
Goldilocks ( PINPIN BAKESHOP AND RESTAURANT CORP)
11.2016 - 05.2018
Cashier
The Smoking Joint
12.2015 - 06.2016
Cashier/Service Crew/ Decorator
Goldilocks ( Pinpin Bakeshop and Restaurant Corp.)
11.2014 - 11.2015
Sales Staff Member
Timex (Ocampo's Mega Store)
04.2014 - 09.2014
Cashier/ Service Crew
Jollibee ( INAISA FOOD CORPORATION)
07.2013 - 01.2014
Bachelor of Science - Hotel And Restaurant Management
Bataan Peninsula State University - Main Campus
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