Meriam Salarda
Telecommunication Technical And Sales Specialist | Lifestyle Concierge | Retail Credit Card Specialist | Finance Specialist | General Administrative Specialist
Trece Martires
Summary
Positive and upbeat Customer Service Specialist bringing almost 10 years of customer-facing experience in fast-paced settings. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue, product and supply sourcing as concierge specialist, more over I can contribute as well with technical and banking support while addressing diverse issues. Looking forward to joining any open positions that I am confident I may best fit.
Overview
12
12
years of professional experience
Work History
Lifestyle Concierge
Aspire Lifestyles (Phils) Inc.
08.2023 - Current
- Developed expertise in niche markets such as luxury travel, dining, entertainment, fashion, and wellness to cater to diverse clientele preferences by delivering personalized and timely services for various lifestyle requests.
- Collaborated with cross-functional teams to ensure seamless coordination in meeting complex client demands.
- Established strong relationships with vendors (Citi, Visa, ANZ, Hughes, Qantas, etc.) to provide exclusive offers and experiences for clients.
- Maintained detailed records of all interactions with clients for accurate tracking of preferences and information accuracy over time.
- Increased referral rates by consistently exceeding expectations through exceptional service quality and responsiveness through consistent communication and proactive problem-solving skills.
- Organized memorable events for clients, ensuring attention to detail and successful execution of plans.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
Customer Service and Fraud Specialist
PayPal Philippine Inc.
10.2021 - 05.2023
- Oversaw customer account inquiries, accurately providing information, assist with product-related questions, feedback and complaints to resolve and guarantee customer satisfaction by resolving service issues promptly.
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestion.
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reviewed reports, receipts and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Retail/Merchandise Card Services Specialist
Synchrony Global Service Philippine Inc.
04.2018 - 08.2021
- Provide itemized and detailed transaction history assist in navigating online banking platforms and mobile applications, activating new cards, increasing usage and strengthening relationships and overall digital experience with the financial institution.
- Educated customers on credit card benefits, driving increased utilization of rewards programs and value-added services by Identifying opportunities for upselling or cross-selling additional products based on customer needs analysis during calls
- Maintained up-to-date knowledge of credit card products, services, and policies to provide accurate information to customers.
- Expedited dispute resolutions for customers by thoroughly investigating claims and providing timely updates on case progress. Processed recurring automated payments and credit card payments.
- Educated customers about billing, payment processing and support policies and procedures.
Technical/Telco and Sales Specialist
Convergys
03.2017 - 04.2018
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction by resolving service issues promptly
- Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly. Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential by driving increased utilization of value-added services through identifying opportunities for upselling or cross-selling additional products based on customer needs analysis during calls.
- Assisted in the development of user guides and FAQs, contributing to a more accessible self-help library for customers.
Data Encoder/Logistics Specialist
Freight Process Outsourcing Solutions Inc.
03.2015 - 03.2017
- Entered into database, organised files, faxed reports and scanned documents into document management system to maintain accurate records
- Ensures quality and speed in encoding data bills for shipments
- Maintained high levels of confidentiality, ensuring sensitive data was handled appropriately during the encoding process.
- Efficient and detail-oriented Encoder with 2 years of experience in assessing and inputting data into portlal. Accuracy driven when reviewing information before entering to identify errors or issues. Independent and organized in managing workload effectively to complete projects on time.
Teller and Branch Bookkeeper
PPS Palawan Pawnshop at Pera Padala
08.2013 - 12.2013
- Processed a range of documentation and entered information into databases
- Daily tasks included: handling transactions, processing pawns, withdrawals, money transfers and money changing
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Store Supervisor
Elena Home Baked Goodies
06.2013 - 08.2013
- Monitored sales and movement of merchandise to place orders and maintain availability
- Analysed and compared sales to previous years to set and meet revenue targets. Compiled and documented reports including weekly sales, performance notices and daily checklist including daily inventories.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
- Assisted in recruiting efforts to attract qualified candidates that aligned with the brand values and contributed positively to the team dynamic.
- Collaborated with upper management to develop strategic plans for store growth initiatives such as new product launches or expansion efforts.
Parish Registrar and Bookkeeper
Saint Francis Borgia Parish
04.2012 - 04.2013
- Accounted for all fee income and assist in preparing monthly and annual reports
- Led and executed admissions services with attention to customer needs
- Carried out e stablished processes regarding re-registrations, inquest cases and general non-routine enquiries
- Oversaw registration processes and managed paperwork to facilitate timely services
- Managed certificate issuance and accounting processes for secure certificate stock
- Provided efficient and effective registration service for births, deaths and notices of marriage
Legal Office - Personal Assistant
HDMF Pag-ibig Fund
11.2011 - 02.2012
- Aided executive in personal tasks such as scheduling appointments or running errands when needed and managing documentation.
- Filing documents for notary's
- Collaborated with other support staff in coordinating joint projects or covering workload during absences.
- Accomplished project deadlines by assisting with task completion whenever required.
Education
Bachelor of Science - Finance And Entrepreneurial Marketing
Naval State University /Business Administration
Naval, Biliran 04.2001 -
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School Name / Degree
Skills
Project management proficiency
Accomplishments
- Handled debit and credit cards for payment, resulting in zero errors over the the years of experience.
- Contacted prior guests through email messages with information on events and happenings at the resort, which led to a 100% upswing in business over a six-month period.
- Assisted with creating innovative engagement proposals that were memorable to couples and loved ones.
- Achieved 100% Quality Assessment by completing task with accuracy and efficiency.
Timeline
Lifestyle Concierge
Aspire Lifestyles (Phils) Inc.
08.2023 - Current
Customer Service and Fraud Specialist
PayPal Philippine Inc.
10.2021 - 05.2023
Retail/Merchandise Card Services Specialist
Synchrony Global Service Philippine Inc.
04.2018 - 08.2021
Technical/Telco and Sales Specialist
Convergys
03.2017 - 04.2018
Data Encoder/Logistics Specialist
Freight Process Outsourcing Solutions Inc.
03.2015 - 03.2017
Teller and Branch Bookkeeper
PPS Palawan Pawnshop at Pera Padala
08.2013 - 12.2013
Store Supervisor
Elena Home Baked Goodies
06.2013 - 08.2013
Parish Registrar and Bookkeeper
Saint Francis Borgia Parish
04.2012 - 04.2013
Legal Office - Personal Assistant
HDMF Pag-ibig Fund
11.2011 - 02.2012
Bachelor of Science - Finance And Entrepreneurial Marketing
Naval State University /Business Administration
04.2001 -
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School Name / Degree
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