Xero
MERENISSA LUCERO JAEN
Operations Manager / Certified Bookkeeper (QuickBooks & Xero)
Lipa City,BTG
Summary
Seasoned management professional with a proven track record of establishing excellent working relationships with customers, employees, vendors, and contractors. A dedicated corporate professional with a history of meeting company goals through consistent and organized practices. With 18 years of experience in administration, operations, and retail, brings a flexible and skilled approach to work. Thrives under pressure and is adept at adapting to new situations and challenges in order to best enhance the organizational brand.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
BUSINESS OPERATIONS MANAGER
Riveted Software Corporation
09.2023 - 11.2024
- Corporate Secretary / Treasurer, Human Resource Department Head, Admin / Accounting Associate
- Daily oversight of business operations functions, ensures that everything runs smoothly from one day to another
- Ensure compliance with industry regulations and internal policies
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization, providing information, and insight into corporate policies and procedures
- Manage employee tasks, create a productive work environment, and motivate employees
- Oversee accounting, bank processes and money handling, monitoring the financial data.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Work with executive management to discuss strategic initiatives and available budgets
- Implemented escalation procedures to effectively handle time-sensitive issues.
SENIOR SUPERVISOR - OFFICER IN CHARGE
Super Value Inc.
06.2014 - 04.2023
- Stand-in Store Manager
- Manage the store operations so as to control costs, maintain projected profit margins and sales targets
- Assist in maintaining the store to provide a pleasant shopping experience for customers and good working environment for employees
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
SM Innovation Supervisor
Super Value Inc.
04.2017 - 07.2017
- Responsible on overall SM Kitchen ready meals related operation
- Regular monitoring of project display (base on standards), replenishment and gathering of customer feedback (on quality, taste, packaging, price etc.)
- Generate sales report and provide summarized feedback and recommendations
Store Inbound and Outbound Logistics Supervisor
Super Value Inc.
03.2014 - 05.2014
- Responsible on overall in/out of stocks/assets, suppliers and warehouse related operation
- Secure proper implementation of company policies and procedures on Receiving and Dispatching
Front End Supervisor (aka Customer Service Supervisor)
Super Value Inc.
08.2013 - 02.2014
- Ensure fast processing and smooth flow of check-out transactions, to avoid long customer queue
- Facilitate training, orientation and workshops of Front-end cashiers, baggers and staff
- Attend to customer complaints and inquiries
- Supervise and monitor tenant’s sales performance and personnel administratively and report incidents and violations to Leasing Department
Selling Supervisor
Super Value Inc.
09.2011 - 01.2013
- Managed sales floor, proactively and reactively assisting customers with queries, complaints and purchases
- Advised customers on purchases based on their personal needs, current promotions and other sales-based considerations
Administrative Assistant Supervisor
Super Value Inc.
01.2008 - 08.2010
- Administer Leasing, Security and Maintenance and Permits and Licenses
- Assist Manager in organizing and planning store events
- South Luzon Trainor
Administrative Assistant
Super Value Inc.
07.2006 - 01.2008
- Responsible for providing administrative and secretarial functions in the assigned department
- Coordinates with internal and external customers
- Perform related task such as encoding, typing, filing and safekeeping records
Advertisement and Promotion / Marketing Assistant
Super Value Inc.
06.2007 - 10.2007
- Responsible in the store promotions/marketing implementation
- Prepare report to management on the result of promotions activity
- Custodian of premium area
Education
Bachelor of Science - in Commerce Major in Business Management
De La Salle Lipa
Lipa City, Philippines03-2006
Skills
- Budgeting and forecasting
- Business administration & development
- Business workflows
- Knowledgeable on SAP application
- E-Food Retail System
- Cash Handling & POS
- Strong Leadership & Interpersonal communication
- Service Oriented
- Customer Relations
- Contracts & negotiations
- Time Management
- Data management
- Microsoft office proficient
- Quickbooks
- A/P and A/R
- Accounting
- Financial statements expertise
- Accounts payable
- Inventory tracking
- Bank reconciliation
- Transaction entry
- Invoice processing
- Financial recordkeeping
- Project management
- Accounting and bookkeeping
- Bookkeeping
- Bank statement reconciliation
- Accounts payable specialist
- Cash flow management
- Record preparation
- SEC proficiency
- Account reconciliation
- Bookkeeping software
- Accounts receivable
- Accounts payable management
- Vendor management
- Financial reporting
- Budget support
- General ledger entries
Certification
Career Service Professional Eligibility - Civil Service Commission Licensure
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
QuickBooks
Timeline
BUSINESS OPERATIONS MANAGER
Riveted Software Corporation
09.2023 - 11.2024
SM Innovation Supervisor
Super Value Inc.
04.2017 - 07.2017
SENIOR SUPERVISOR - OFFICER IN CHARGE
Super Value Inc.
06.2014 - 04.2023
Store Inbound and Outbound Logistics Supervisor
Super Value Inc.
03.2014 - 05.2014
Front End Supervisor (aka Customer Service Supervisor)
Super Value Inc.
08.2013 - 02.2014
Selling Supervisor
Super Value Inc.
09.2011 - 01.2013
Administrative Assistant Supervisor
Super Value Inc.
01.2008 - 08.2010
Advertisement and Promotion / Marketing Assistant
Super Value Inc.
06.2007 - 10.2007
Administrative Assistant
Super Value Inc.
07.2006 - 01.2008
Bachelor of Science - in Commerce Major in Business Management
De La Salle Lipa
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