Merell Mar Escalona

1. Performs all tasks/functions related to North & South America (Export) Traffic to ensure smooth workflow within the section.

2. Responsible for accepting export bookings, checking if there's filed rate, verifying available space and preparing booking confirmations. Sending of request for PTI to Operations department for reefer bookings & Filing of DG bookings.

3. Manage the acceptance of bookings and ensure to maximize the fulfillment of Basic Slot Allocation (BSA) on each vessel.

4. Sending of reports to YM Transhipment Port Office and forecasts /final booking figures of mainliners to YMHQ.

5. Responsible for sending reimbursable invoices to customers for charges such as missing male plugs, repair fees, equipment rental costs, chassis rental, etc.

1. Answering Large amounts of emails and phone calls inquiries from clients.

2. Sending computation of demurrage and detention charges to clients.

3.Sending billing to clients.

4.Submitting weekly reports about long stay cases of unreturned containers.

5.Handling customer complaints

6.Monitoring and handling assigned VIP accounts.

1. Editing and printing pictures for customer’s visa applications.

2.Creating Sales report and other clerical works.

3. Assisting customer concerns.