Mercy Joy Ibardaloza
Taguig City Metro Manila
Summary
Dynamic Customer Service Advisor with Concentrix CVG Philippines, adept at enhancing operational efficiency and managing complex accounts. Proven expertise in payment processing and regulatory compliance, coupled with strong conflict resolution skills. Committed to delivering exceptional customer experiences and maintaining meticulous records to drive satisfaction and loyalty.
Detail-oriented in handling all customer issues to complete satisfaction. Excellent account servicing, payment processing and appointment scheduling abilities. Diligent about coordinating accurate paperwork to avoid errors and delays.
Overview
5
5
years of professional experience
Work History
Customer Service Advisor
Concentrix CVG Philippines
Makati City Metro Manila
11.2019 - 03.2025
- Reviewed current processes and procedures for accuracy and efficiency improvements.
- Managed complex customer accounts requiring special attention or escalation.
- Processed payments accurately according to company policies and procedures.
- Ensured compliance with all applicable laws regarding consumer protection.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Maintained detailed records of customer interactions, transactions, comments and complaints.
Education
High School Diploma -
Mabinay National High School
Mabinay Negros Oriental 04-2005
Skills
- Customer service
- Payment processing
- Account management
- Regulatory compliance
- Customer relationship management
- Data entry
- Conflict resolution
- Effective communication
Languages
English
First Language
English
Advanced (C1)
C1
Timeline
Customer Service Advisor
Concentrix CVG Philippines
11.2019 - 03.2025
High School Diploma -
Mabinay National High School
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