MERCY Mangangey
LA TRINIDAD (CAPITAL)
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Human Capital Talent Development Lead OIC
Bizmates Philippines Inc.
LA TRINIDAD (CAPITAL)
08.2023 - Current
- Currently leading a team of four (4) in assisting the company's 300+ partners.
- Conducted research and analysis on human capital strategies to identify opportunities for improvement.
- Coordinated with departmental leaders to ensure the successful implementation of new policies and programs related to human capital initiatives.
- Assessed organizational structures, processes, and procedures to develop appropriate staffing models.
Human Capital-Back Office Staff
Bizmates Philippines Inc.
LA TRINIDAD (CAPITAL)
04.2020 - 07.2023
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to the company's services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified the needs of customers promptly and efficiently.
- Edited photos to make them presentable and set up trainer profiles on the portal
QA Special Project Coordinator/QA Specialist
Bizmates Philippines Inc.
LA TRINIDAD (CAPITAL)
01.2018 - 03.2020
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Assessed, monitored, and reported on work progression.
- Conducted training sessions for aspiring partners
- Assisted the Quality Assurance Team
Administrative, CSR, and Marketing Assistant
National Institute of Information Technology
Baguio City
01.2010 - 04.2012
- Handled customer inquiries and complaints promptly.
- Developed marketing paraphernalia for the school such as flyers, brochures, etc.
- Researched required information using available resources.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted the School Administrator in all CSR and Marketing activities
Education
Bachelor of Science - Agriculture (major in Agronomy)
Benguet State University
La Trinidad, Benguet07-2017
Associate of Applied Science - Electrical, Electronics Engineering Technologies
National Institute of Information Technology
Baguio City04-2012
Skills
- Analytical and Critical Thinking
- Attention to Detail
- Decision-Making
- Reliability
- Microsoft Office
- Google Workspace
- Dropbox
- Graphic Design (Adobe Photoshop, Canva)
Languages
Filipino
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Human Capital Talent Development Lead OIC
Bizmates Philippines Inc.
08.2023 - Current
Human Capital-Back Office Staff
Bizmates Philippines Inc.
04.2020 - 07.2023
QA Special Project Coordinator/QA Specialist
Bizmates Philippines Inc.
01.2018 - 03.2020
Administrative, CSR, and Marketing Assistant
National Institute of Information Technology
01.2010 - 04.2012
Bachelor of Science - Agriculture (major in Agronomy)
Benguet State University
Associate of Applied Science - Electrical, Electronics Engineering Technologies
National Institute of Information Technology
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