Mercy BANKIAO
CASHIER/ OPEN FOR CSR ROLE/VA
Pagadian, Province of Zamboanga del Sur
Summary
Dedicated cashier known for driving efficiency and fostering teamwork. Successfully implemented improvements in checkout procedures, enhancing customer satisfaction and operational performance.
Detail-oriented cashier with a strong focus on enhancing customer satisfaction. Proven ability to streamline processes and resolve issues effectively, ensuring a seamless shopping experience.
Adaptable customer service professional skilled in problem-solving and effective communication. Experienced in managing transactions and enhancing customer experiences through teamwork and process improvements.
Professional retail worker with solid experience in handling cash transactions, managing customer interactions, and maintaining accurate financial records. Strong focus on teamwork and achieving results, adapting to changing needs with ease. Skilled in point-of-sale systems, customer service, and inventory management. Known for reliability, attention to detail, and effective communication.
Overview
15
15
years of professional experience
Work History
COMPANY CASHIER
INGCO TOOLS PHILS.
Pagadian, Province Of Zamboanga Del Sur, Philippines
01.2025 - 01.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers, ensuring proper change and balancing at shift end.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Monitored inventory levels, reporting discrepancies to management for timely restocking.
- Implemented improvements in checkout processes, increasing efficiency during peak hours.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Ensured customer loyalty through personalized service while accurately processing their financial transactions in a timely manner.
- Played an active role in implementing new procedures or systems to enhance overall cashier efficiency and customer satisfaction.
- Assisted in inventory management by conducting periodic stock checks and reporting discrepancies to supervisors.
- Provided exceptional service to diverse clientele, adapting communication style to accommodate various needs or preferences.
- Exceeded performance targets consistently by demonstrating excellent multitasking abilities during peak business hours.
- Maintained a clean and organized cashier station, ensuring a professional appearance at all times.
- Streamlined checkout process for customers with swift and precise handling of cash, credit, and debit card payments.
- Reduced cash discrepancies by maintaining accurate records of all transactions and balancing the cash register daily.
- Improved transaction accuracy by carefully verifying prices, discounts, promotions, and product codes during the checkout process.
- Reconciled end-of-shift reports for accuracy before submitting them to management for review daily.
- Increased store sales by promoting special offers, upselling products, and suggesting add-on items to customers.
- Facilitated seamless payment transactions for customers using multiple payment methods such as cash, checks, gift cards, coupons, or electronic payments.
- Contributed to a positive work environment by fostering strong relationships with coworkers through effective communication and teamwork.
- Ensured compliance with store security guidelines while handling high volumes of cash throughout each shift.
- Maximized revenue generation opportunities by identifying potential cross-selling situations at the point of sale effectively.
- Handled customer complaints professionally, escalating issues to a supervisor when necessary for resolution.
- Answered customer inquiries and clarified details regarding charges.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
HSW
AMMAN JORDAN
AMMAN JORDAN
10.2022 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
CSR, Sales
SMARTWIN TECHNOLOGY
Manila Southwoods, Province Of Cavite, Philippines
08.2022 - 10.2022
- Managed customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Guided customers through product selection, leveraging deep product knowledge to drive sales.
- Resolved customer complaints effectively, implementing solutions that improved retention rates.
- Built strong relationships with clients, leading to repeat business and referrals.
Sales Associate
BEST EMPORIUM
Pagadian, Province Of Zamboanga Del Sur, Philippines
03.2020 - 06.2022
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained organized merchandise displays, contributing to an appealing store presentation.
- Engaged with customers to understand needs, fostering positive relationships and repeat business.
- Addressed customer inquiries and resolved issues promptly, improving overall satisfaction ratings.
- Monitored inventory levels and communicated restocking needs to maintain optimal product availability.
- Collaborated with team members to achieve daily sales targets and enhance store performance.
Clerk/Customer Service Cashier
SEVEN ELEVEN CORP.
Cabanatuan City, Province Of Nueva Ecija, Philippines
04.2011 - 04.2012
- Processed customer transactions accurately and efficiently at point of sale.
- Maintained stock levels by organizing, restocking, and managing inventory displays.
- Assisted customers with inquiries, providing prompt and friendly service to enhance satisfaction.
- Operated cash register and handled cash management procedures securely.
Education
No Degree - BEED
PHINMA ARAULLO UNIVERSITY
Cabanatuan City, Province Of Nueva Ecija, Philippines04-2012
Skills
- Patience and empathy
- Reliability and punctuality
- Listening and comprehension
- Professionalism and courtesy
- Cash handling expertise
- Cash register maintenance
- Data entry efficiency
- POS system proficiency
- Upselling strategies
- Cross-selling products
- Basic accounting
- Accurate transactions
- Currency conversion
- Promotion and discount application
- Customer assistance
- Cash counting
- Written and verbal communication
- Cash register operation
- Accurate record keeping
- Onboarding and training
- Financial transactions management
- Inventory control
- Sales and promotions
- Knowledgeable in [software]
- Guest inquiries
- Financial tracking
- Proficient in [software]
- Reports and documents
- Safe deposit box oversight
- Exemplary communication
- Reporting and documentation
- Drawer preparation
- Front end management
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Reliability
- Adaptable and flexible
- Item scanning
- Excellent communication
- Critical thinking
- Customer satisfaction
- Customer service excellence
- Organizational skills
- Team collaboration
- Team leadership
- Creative thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Cash handling and management
- Order taking
- Verbal communication
- Relationship building
- Customer relations
- Microsoft office
- Flexible schedule
- Cash register operations
Timeline
COMPANY CASHIER
INGCO TOOLS PHILS.
01.2025 - 01.2026
HSW
AMMAN JORDAN
10.2022 - 05.2023
CSR, Sales
SMARTWIN TECHNOLOGY
08.2022 - 10.2022
Sales Associate
BEST EMPORIUM
03.2020 - 06.2022
Clerk/Customer Service Cashier
SEVEN ELEVEN CORP.
04.2011 - 04.2012
No Degree - BEED
PHINMA ARAULLO UNIVERSITY