Merceditha Antonio
Hospitality / Sales Associate
Burgos Isabela ,Philippines
Summary
Dedicated Retail Sales Associate with 2 years of experience exceeding customer expectations through outstanding service. Constantly hitting targets through expert product knowledge, attentive communication skills and a diligent work ethic.
Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Focused Sales Associate driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Builds strategic partnerships and manages existing relationships effectively. Proven leader with ability to meet and exceed sales objectives.
Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support.
Service-oriented Waitress with background in shops and helping customers. Expertise in checkouts, payment processing and order bagging. Hardworking and organised with good conversational and time management abilities.
Overview
14
14
years of professional experience
Work History
Retail sales associate
Angelina Paris depuis’ 1903
Doha, Qatar
11.2023 - 06.2025
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Supported marketing initiatives by setting up promotional displays.
- Upheld company policies whilst interacting with customers and colleagues.
Waitress
Angelina Paris depuis’1903
Doha, Qatar
11.2021 - 11.2023
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Greeted and escorted guests to tables.
Waitress/ Cashier/ Barista
Dipndip Chocolate Cafe
Salalah , Oman
08.2015 - 02.2019
- Collaborated with kitchen staff to ensure order accuracy.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Sales Person
Dunkin’ Donut
Bocaue , Philippines
03.2012 - 08.2015
- Provided comprehensive product knowledge to facilitate informed customer decisions.
- Maximised value of sales by effectively upselling customers to premium products and services.
- Conducted regular product demonstrations to stimulate interest and drive purchases among prospective clients.
Service crew
Jollibee Nlex Shell
Balagtas Bulacan , Philippines
03.2011 - 09.2012
- Greeted customers warmly, creating a welcoming ambiance immediately upon arrival.
- Maintained orderliness of work area, promoting a safe environment.
- Upheld restaurant standards with thorough cleaning routines daily.
- Minimised waste with careful food preparation and storage.
- Advised customers on menu items, providing recommendations and addressing allergy concerns.
- Participated in regular training sessions to improve skills and service quality.
- Delivered prompt service for enhanced customer satisfaction rate.
- Took orders accurately, reducing errors and wastage significantly.
Education
Bachelor of Science - Hotel and Restaurant Management
Isabela State University
Cauayan City Skills
Retail industry awareness
Pricing and markdowns
Order fulfilment
Customer focus
Retail security procedures
Electronic payment processing
Order processing
Sales reporting
Product display setup
Cash handling
Money handling
Cash register best practices
Computer literate
Brand Promotion
Languages
English
Advanced (C1)
A1
Timeline
Retail sales associate
Angelina Paris depuis’ 1903
11.2023 - 06.2025
Waitress
Angelina Paris depuis’1903
11.2021 - 11.2023
Waitress/ Cashier/ Barista
Dipndip Chocolate Cafe
08.2015 - 02.2019
Sales Person
Dunkin’ Donut
03.2012 - 08.2015
Service crew
Jollibee Nlex Shell
03.2011 - 09.2012
Bachelor of Science - Hotel and Restaurant Management
Isabela State University