Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Mercy Miranda

Tanza, Province Of Cavite
Mercy Miranda

Summary

Adept at driving operational excellence, I spearheaded quality management initiatives at House Technology Industry Private Ltd., enhancing ISO compliance and fostering a culture of continuous improvement. My leadership significantly improved departmental productivity by streamlining processes, coupled with a strong focus on staff development and teamwork. Skilled in documentation control and effective communication, I excel in transforming challenges into achievements.


Driven and detail-focused professional with strong understanding of quality management systems and regulatory compliance. Familiar with ISO standards and adept in implementing quality control measures and conducting internal audits. Committed to enhancing organizational efficiency and ensuring adherence to industry standards.

Overview

21
years of professional experience

Work History

House Technology Industry Private Ltd.

Department Head
05.2004 - Current

Job overview

  • Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
  • Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
  • Mentored junior team members, providing guidance and support to foster professional growth and success.
  • Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
  • Improved department operations by capturing numerous opportunities to streamline processes and reduce waste.
  • Implemented staff training programs that enhanced skills and increased overall productivity within the department.
  • Implemented strong control and evaluation procedures to maximize departments' work quality.
  • Led regular meetings with team leaders and front-line staff to convey important operational information and new targets.
  • Defined clear targets and objectives and communicated to other team members.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

House Technology Industry Private Ltd.

ISO Coordinator
11.2004 - 01.2009

Job overview

  • Conducted regular internal audits, ensuring adherence to ISO standards and maintaining certification status.
  • Established an effective communication system for sharing updates on quality management initiatives throughout the organization.
  • Collaborated with stakeholders in evaluating risks and opportunities associated with quality management processes.
  • Facilitated root cause analyses for identified issues, driving continuous improvement efforts across departments.
  • Ensured accuracy of documentation, maintaining a comprehensive record-keeping system in accordance with ISO requirements.
  • Make Work instruction manuals, procedure manuals, process flow chart and other quality related documents. Ensure is accuracy and encoded completed.
  • Enhanced ISO compliance by developing and implementing effective quality management systems.
  • Trained employees on ISO standards, fostering a culture of continuous improvement within the organization.

Education

Philippine Christian University
Silang, Province Of Cavite, Philippines

Bachelor of Arts from Secretarial Education
03-1998

University Overview

  • Dean's List, 1996,1997
  • President of Junior Association of Secretaries
  • Stenographer of the Year
  • Best in Typing - Champion


Dasmarinas National High School
Dasmarinas, Province Of Cavite, Philippines

High School Diploma
03-1996

University Overview

  • Special Science Class

Skills

  • Operational planning
  • Human resources
  • Staff development
  • Training coordination
  • Workforce planning
  • Task delegation
  • Coaching and mentoring
  • Strategies and goals
  • Flexible schedule
  • Documentation control
  • Customer focus
  • Quality management systems
  • Preventive actions
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Team collaboration
  • Team leadership
  • Effective communication
  • Documentation skills
  • Data entry
  • Audit documentation
  • Document review
  • Data analysis
  • Records review
  • Report writing
  • Data presentation skills

Timeline

ISO Coordinator
House Technology Industry Private Ltd.
11.2004 - 01.2009
Department Head
House Technology Industry Private Ltd.
05.2004 - Current
Philippine Christian University
Bachelor of Arts from Secretarial Education
Dasmarinas National High School
High School Diploma

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Mercy Miranda