MERALUNA SAROMINES
Cebu,Philippines
Summary
Hospitality professional with over 7 years of international experience in cruise ship operations, specializing in guest services and team management. Achieved promotion from barkeeper to assistant manager within the final year of tenure at AIDA Cruises. Holds a diploma in Hospitality and Tourism Management from SAIT Canada and a Bachelor's degree in Hospitality Management.
Overview
13
13
years of professional experience
Work History
Barkeeper
AIDA Cruises
05.2022 - 02.2023
- Took customer orders and prepared drinks following best practices for each type.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Kept bar stocked and organised for easy access and quick service to customers.
Junior Barkeeper
AIDA Cruises
06.2018 - 03.2022
- Took customer orders and prepared drinks following best practices for each type.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Kept bar stocked and organised for easy access and quick service to customers.
Bar Waiter
AIDA Cruises
04.2016 - 03.2018
- Greeted customers with warmth and professionalism, seating accordingly and offering helpful advice on menu selections and current offers.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
- Worked with energy and enthusiasm to maintain a fun, positive bar atmosphere for optimised customer enjoyment.
- Maintained safe hygiene and food handling standards for full compliance.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
Food & Beverage Server (Post-Graduate Internship)
Bent Pine Golf Club
Florida, USA
11.2013 - 04.2014
- Exclusive service for club members and à la carte dining.
- Coordinated service between kitchen and restaurant.
- Supported organisation of tournaments and special events.
Food & Beverage Server (Post-Graduate Internship)
Country Club of Sapphire Valley
North Carolina, USA
04.2013 - 10.2013
- Guided guests with tailored menu recommendations to elevate dining experience.
- Provided exceptional resort club service to enhance guest satisfaction.
- Coordinated weddings and private events to ensure seamless execution and guest enjoyment.
Hostess (On-the-Job Training)
Six Flags New England
Agawam Masachusetts, USA
03.2012 - 07.2012
- Welcomed guests, coordinating seating to optimise flow and enhance dining experience.
- Assisted restaurant team during peak times, ensuring smooth service and customer satisfaction.
- Promoted seasonal offers, increasing customer engagement and contributing to sales growth.
On-the-Job Training - Housekeeping, Restaurant & Banquet
Sarrosa International Hotel
Cebu, Philippines
10.2009 - 02.2010
- Supported housekeeping, restaurant, banquet, and food & beverage operations to ensure smooth service delivery.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Education
Diploma - Hospitality and Tourism Management
Southern Alberta Institute of Technology (SAIT)
Calgary, Canada01-2025
Bachelor of Science - Hospitality Management
Cebu Technological University
Cebu, Philippines2012
Skills
- Beverage preparation
- Point-of-sale management
- Cash handling
- Inventory management
- Team leadership
- Service excellence
- Time management
- Cross-selling strategies
Custom
- Cebu Technological University, Cebu, Cebu
- Bent Pine Golf Club, Florida, FL
- Country Club of Sapphire Valley, North Carolina, NC
- Six Flags New England, Agawam, MA
- Sarrosa International Hotel, Cebu, Cebu
Languages
English
Advanced
C1
German
Intermediate
B1
Timeline
Barkeeper
AIDA Cruises
05.2022 - 02.2023
Junior Barkeeper
AIDA Cruises
06.2018 - 03.2022
Bar Waiter
AIDA Cruises
04.2016 - 03.2018
Food & Beverage Server (Post-Graduate Internship)
Bent Pine Golf Club
11.2013 - 04.2014
Food & Beverage Server (Post-Graduate Internship)
Country Club of Sapphire Valley
04.2013 - 10.2013
Hostess (On-the-Job Training)
Six Flags New England
03.2012 - 07.2012
On-the-Job Training - Housekeeping, Restaurant & Banquet
Sarrosa International Hotel
10.2009 - 02.2010
Diploma - Hospitality and Tourism Management
Southern Alberta Institute of Technology (SAIT)
Bachelor of Science - Hospitality Management
Cebu Technological University