Michael Romeo S. Gaudiel
Senior Engineer Consultant - Network Assurance
Las Piñas City
Summary
Experienced Senior Network operations Engineer with over 7 years of experience in Information and Communications Technology. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Senior Engineer Consultant
Verizon Communications Philippines, Inc.
12.2020 - Current
- Delivered advance technical assistance to a high-profile client - one of the leading retailers in the United States and a component of the S&P 500 index, and their vendors.
- Drives technical discussion during a conference bridge call together with the customer, internal Verizon resolver groups and vendors - to analyze and diagnose network problems to the point of determining a solution.
- Resolved trouble tickets that are either complex, repeating failure, aging, or has been highly escalated by the client that requires in-depth technical expertise in WAN, LAN and Wireless LAN services.
- Identified service improvement opportunities and provided recommendations to relevant stakeholders such as accounts team and the customer to further improve their network.
- Performed preventive maintenance such as circuit testing, hardware replacement, and software upgrade to guarantee that the client’s network system functions at top performance during business hours.
- Produced and delivered technical documentation such as the latest technological concepts and process updates when implementing solutions or engaging partners, all while adhering to the team's development plan.
- Exhibited effective communication skills by interacting with team members and clients via email or phone, and being assertive in giving recommendations for the next plan of action toward problem resolution.
Engineer III Consultant
Verizon Communications Philippines, Inc.
10.2017 - 12.2020
- Executed daily operational activities to ensure 24x7 operation of a major low-cost airline company in North America.
- Monitored and managed proactive network events by performing initial diagnoses to identify problems within the network and the client’s applications.
- Performed end to end troubleshooting, repair, replacement and configuration of Verizon’s managed devices including Cisco Routers (both ISR and ASR), Switches (3750s, 3850s and Catalyst 9300) and wireless access points (AIR-CAP27).
- Conducted industry standard circuit testing for both TDM T1 (Loop back and BERT) and CPA/UUNET Ethernet (RFC2544 and Y1564) circuits to isolate the trouble and repair as early as possible.
- Advocated for the customer by performing escalations of unresolved issues to the next level of support such as service providers, third-party vendors, and field engineers onsite.
- Engaged customer service centers, network management centers, Verizon operations groups, local exchange carriers, account teams, and the customer whichever is necessary to assist the identification and resolution of network issues within predetermined baseline goals.
- Adhere to customer laid out processes and comply with ITIL best practices.
Technical Support Professional
Sykes Asia Inc
05.2016 - 10.2017
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
- Translated complex technical issues into digestible language for non-technical customers.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Determined Initial Trouble for T1, T3, and DSL lines and requests particular maintenance facilities or outside vendors to test circuits and deploy technicians as needed.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelor of Science - Electronics And Communications Engineering
Mindanao State University - Iligan Institute of Technology
Iligan, Philippines 06.2010 - 04.2015
Skills
Network Troubleshooting
Certification
Cisco Certified Network Professional (CCNP) Enterprise
Timeline
Cisco Certified Network Professional (CCNP) Enterprise
11-2025
Cisco Certified Network Associate
11-2025
Licensed Electronics Engineer of the Philippines
11-2025
Cisco Certified Specialist - Enterprise Advanced Infrastructure Implementation
11-2025
Senior Engineer Consultant
Verizon Communications Philippines, Inc.
12.2020 - Current
Engineer III Consultant
Verizon Communications Philippines, Inc.
10.2017 - 12.2020
Technical Support Professional
Sykes Asia Inc
05.2016 - 10.2017
Bachelor of Science - Electronics And Communications Engineering
Mindanao State University - Iligan Institute of Technology
06.2010 - 04.2015