Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Mennard Jhon Artizano

Customer Service Representative
Bacolod City, Province Of Negros Occidental

Summary

Adept at transforming customer challenges into triumphs, my tenure at Panasiatic Solutions showcases exceptional problem-solving and active listening skills. By elevating customer satisfaction and loyalty, I effectively managed escalated calls, ensuring resolutions that benefited all. My expertise not only lies in complaint resolution but also in leveraging product knowledge for enhanced service delivery.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Panasiatic Solutions
10.2015 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

Transcom Bacolod
09.2013 - 04.2014
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High School Diploma -

Bata National High School
Bacolod City, Province Of Negros Occidental, Philippines
04.2001 -

Skills

Customer service

Timeline

Customer Service Representative

Panasiatic Solutions
10.2015 - Current

Customer Service Representative

Transcom Bacolod
09.2013 - 04.2014

High School Diploma -

Bata National High School
04.2001 -
Mennard Jhon ArtizanoCustomer Service Representative