Menchie Gie Quijoy
Teacher
Cebu
Summary
A compassionate, flexible, and creative person who is willing to learn and adjust to a new environment. Energetic educator with complete 21st century skills to guide students to be globally competitive individuals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Associate II
Conduent Philippines
09.2021 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Trained new personnel regarding company operations, policies and services.
Technical Support Representative
Concentrix Philippines
08.2019 - 12.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Bachelor of Science - Bachelor of Secondary Education Major in TLE
Cebu Technological University Main Campus
M.J. Cuenco Ave, Cor R. Palma Street, 6000 Cebu 06.2015 - 05.2019
Skills
Team Collaboration
Customer Support
Flexible
Eagerness to learn and explore
Tech-savvy
Licensed Teacher
Self-motivated person
Timeline
Customer Service Associate II
Conduent Philippines
09.2021 - 01.2024
Technical Support Representative
Concentrix Philippines
08.2019 - 12.2020
Bachelor of Science - Bachelor of Secondary Education Major in TLE
Cebu Technological University Main Campus
06.2015 - 05.2019