Summary
Work History
Education
Skills
Timeline
Generic

Melyn Arellano

Pasig

Summary

Dynamic leader with a proven track record at ElJm Travel & Tours, adept in strategic planning and customer relations. Spearheaded brand growth through innovative marketing strategies and exceptional service, enhancing customer satisfaction. Skilled in social media management and strategic thinking, consistently achieving goals with a strong entrepreneurial drive.

Work History

Entrepreneur

ElJm Travel & Tours
10.2024 - Current
  • Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
  • Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
  • Launched new product lines successfully through comprehensive planning, strategy and research.
  • Determined business plan, mission statement, and vision.
  • Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
  • Boosted customer satisfaction, refining customer service process to ensure quick and effective resolution of inquiries and complaints.
  • Increased brand visibility with targeted social media campaigns, engaging with diverse customer base.

Freelancer/Construction Manager

JCC Woodworks and Supply
02.2021 - Current
  • Supervised team of construction workers to maintain productivity and quality of work.
  • Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
  • Completed projects within time constraints by effectively managing schedules and allocating resources.
  • Developed strong relationships with subcontractors, leading to efficient collaboration on complex construction projects.
  • Negotiated contracts with suppliers and subcontractors to confirm fair pricing and quality service.

Call Center Representative

Teleperformance
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Diploma - Practical Nursing

St Augustine School of Nursing
Mandaluyong City, Philippines
06.2017

Certificate - Massage Therapy

Pasig City Institute of Science And Technology
Pasig City, Philippines
11.2016

Bachelor Of Science In Accountancy - Accounting

Aklan College( A Catholic Institution)
Poblacion, Kalibo,Aklan Philippines
04.1998

Skills

  • Goal setting
  • Entrepreneurial personality
  • Strategic thinking
  • Customer relations
  • Social media management
  • Business planning
  • Customer service
  • Decision-making
  • Team leadership
  • Business leadership
  • Sales strategies
  • Marketing strategies
  • Effective leader
  • Budget control
  • Strategic planning

Timeline

Entrepreneur

ElJm Travel & Tours
10.2024 - Current

Freelancer/Construction Manager

JCC Woodworks and Supply
02.2021 - Current

Diploma - Practical Nursing

St Augustine School of Nursing

Certificate - Massage Therapy

Pasig City Institute of Science And Technology

Bachelor Of Science In Accountancy - Accounting

Aklan College( A Catholic Institution)

Call Center Representative

Teleperformance

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Melyn Arellano