Melvin Sapasap
Garcia Tapaz, Capiz
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
Work History
Associate - Operations
WNS GLOBAL SERVICES PHILIPPINES INC.
02.2025 - 06.2025
- Communicate with customers in a professional manner & provide solution for specific requests as per process guidelines.
- Listen attentively to customer needs and demonstrate empathy while providing the customer support.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Organized professional with expertise in managing resources and optimizing performance. Committed to enhancing productivity and contributing to overall success.
Customer Service Representative - Teller
Metrobank
08.2023 - 01.2024
- Cash handling and processing of cash/check deposits, withdrawals, check encashment, account closing, and signature verification.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sells the Bank’s and subsidiaries’ products and services.
- Responded proactively and positively to rapid change.
Senior Investment Specialist
Megaworld Global Estate-Resorts Inc.
01.2023 - 05.2023
- Build and maintain relationships with high-net-worth clients, providing personalized investment advice and solutions.
- Conduct comprehensive financial analysis and present investment opportunities to clients.
- Monitor market trends and evaluate investment products to ensure optimal returns for clients.
- Collaborate with cross-functional teams to develop strategic investment plans and achieve sales targets.
- Stay updated on industry regulations and compliance standards.
Store Supervisor
Suyen Corporation
04.2022 - 09.2022
- Supervised daily operations and sales of the store, ensuring smooth and efficient functioning.
- Led a team of sales associates, cashiers and stock clerks providing guidance, training, and performance evaluations.
- Managed inventory, including stock replenishment, visual merchandising, and loss prevention.
- Implemented sales strategies to achieve targets and maximize store profitability.
- Resolved customer inquiries, complaints, and issues in a timely and professional manner.
Sales and Service Associate
Philippine National Bank
03.2013 - 12.2019
- Provided exceptional customer service by addressing customer inquiries and resolving issues.
- Promoted bank products and services to customers, achieving sales targets.
- Conducted financial transactions, including deposits, withdrawals, and fund transfers.
- Assisted in opening and closing customer accounts.
- Maintained accurate records and documentation.
Education
Bachelor of Science - Commerce
03-2012
Skills
- Organizational skills
- Proficient in handling multiple tasks
- Building professional connections
- Dedicated team player
- Skilled in data management
- Customer engagement
- Detail-oriented
- Sales strategy development
Timeline
Associate - Operations - WNS GLOBAL SERVICES PHILIPPINES INC.
02.2025 - 06.2025
Customer Service Representative - Teller - Metrobank
08.2023 - 01.2024
Senior Investment Specialist - Megaworld Global Estate-Resorts Inc.
01.2023 - 05.2023
Store Supervisor - Suyen Corporation
04.2022 - 09.2022
Sales and Service Associate - Philippine National Bank
03.2013 - 12.2019
Saint Louis College - Bachelor of Science, Commerce