Melvin Luigi Zeta
Anog
Quezon City
Summary
Meticulous engineer, maintaining highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks and software update schedules to reduce network downtime and likelihood of security compromises. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hybrid Infrastructure Engineer
Genus PLC
04.2018 - Current
- Migrated legacy systems to cloud platforms for increased efficiency and reduced maintenance costs.
- Provided Tier-3 support to resolve complex issues for clients and maintain high customer satisfaction levels.
- Collaborated with cross-functional teams to develop comprehensive IT strategies aligned with business goals.
- Verified location of deployed hardware in correct organizational unit.
- Coordinated with vendors for equipment procurement, installation, maintenance contracts, ensuring optimal service levels at competitive pricing points.
- Developed technical documentation for infrastructure design, implementation, and troubleshooting procedures.
- Reduced downtime by proactively identifying and addressing potential issues in the IT infrastructure.
Technical Support Engineer
SolarWinds Software Asia
09.2015 - 06.2017
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented faults and bugs for referral to development staff for use in updates.
Technical Support Representative
Convergys
10.2012 - 09.2014
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Supported HP products, MS Office 365, Outlook and Exchange.
Education
Bachelor of Science - Computer Engineering
AMA Computer University
Quezon City, Metro Manila, Philippines 04.2001 -
Skills
Incident Management
Network Design and Implementation
Server Hardware Troubleshooting
Equipment knowledge
Virtualization Technologies
Cloud Infrastructure Management
ITIL Framework
Certification
Microsoft Azure Administrator
Timeline
Microsoft Azure Administrator
05-2024
Hybrid Infrastructure Engineer
Genus PLC
04.2018 - Current
Technical Support Engineer
SolarWinds Software Asia
09.2015 - 06.2017
Technical Support Representative
Convergys
10.2012 - 09.2014
Bachelor of Science - Computer Engineering
AMA Computer University
04.2001 -
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