Melvin Villadiego
Taytay, Province Of Rizal
Summary
Experienced in various aspects of customer service, including retention, sales, and procurement. Strong background in effectively handling customer inquiries, resolving complaints, and developing strategies for brand loyalty and retention. Keen eye for data collection and complaint handling. Expertise in customizing customer experiences within call centers to align with corporate sales strategies. Building and maintaining productive relationships with stakeholders and suppliers is second nature, demonstrated in both corporate sales and purchasing environments. Eager to leverage comprehensive skills in communication, negotiation, and customer service as an Online Customer Service Representative to enhance customer satisfaction and contribute to business success.
Overview
21
21
years of professional experience
Work History
Retention specialist
Telus International Philippines
06.2023 - Current
- Devise innovative strategies to enhance customer retention rates and foster brand loyalty.
- Utilize advanced analytics tools to uncover actionable insights from customer behavior data.
- Work closely with cross-functional teams to craft personalized retention initiatives.
- Prioritize customer satisfaction by swiftly addressing and resolving issues raised in feedback.
- Evaluate and benchmark key retention metrics to gauge the efficacy of retention initiatives.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
Retention specialist
Quantrics Enterprises Inc
03.2022 - 05.2023
- Develop and execute effective strategies to increase customer retention
- Analyze customer data to identify trends and opportunities for improving retention rates
- Create engaging content to keep customers interested and informed about company products and services
- Collaborate with marketing and sales teams to implement retention initiatives
- Monitor customer feedback and address any issues or concerns promptly
- Utilize customer relationship management (CRM) tools to track customer interactions and preferences
Sales and Procurement Manager
Trident Dynamic Solutions Inc.
07.2021 - 03.2022
- Develop strategic sales plans to achieve corporate sales targets
- Manage procurement activities to ensure timely delivery of products
- Negotiate contracts with suppliers to obtain competitive pricing
- Collaborate with internal departments to streamline sales and procurement processes
- Analyze market trends to identify new business opportunities
- Provide exceptional customer service to build strong relationships with clients
- Coordinate logistics to optimize delivery schedules and minimize costs
- Implement inventory management strategies to maximize efficiency
- Lead a team of sales and procurement professionals to achieve department goals
- Continuously assess and improve sales and procurement strategies for effectiveness
Collection Specialist
Sykes Asia
07.2020 - 07.2021
- Responsible for contacting customers to collect payment on overdue accounts
- Utilize negotiation skills to establish payment arrangements and settlements
- Maintain accurate records of all collection activities
- Work closely with other departments to resolve customer disputes
- Monitor accounts to identify delinquent customers and take appropriate action
Sales and Procurement Manager
Trident Dynamic Solutions Inc.
02.2019 - 07.2020
- Develop and implement sales strategies to drive revenue growth
- Identify new business opportunities and partnerships
- Negotiate contracts and agreements with suppliers
- Manage a team of sales and procurement professionals
- Analyze market trends and customer needs to make informed business decisions
Preventive Maintenance Supervisor
Innolux Corporation
04.2012 - 12.2018
- Supervise maintenance team in conducting preventative maintenance tasks
- Create and execute efficient preventative maintenance schedules
- Perform routine inspections to identify maintenance requirements
- Collaborate with suppliers to procure needed parts and materials
- Orient new technicians on preventive maintenance protocols
- Keep accurate documentation of all maintenance operations
- Ensure adherence to safety guidelines and company rules
- Continuously seek ways to enhance maintenance procedures
- Respond promptly to maintenance emergencies
- Maintain clear communication with team members and supervisors
Sales and Marketing Executive
Carsthetics Marketing
09.2010 - 04.2012
- Proven track record in developing and implementing successful sales and marketing strategies
- Extensive experience in building and maintaining strong client relationships
- Demonstrated ability to exceed sales targets and drive revenue growth
- Skilled in market research, competitor analysis, and identifying new business opportunities
- Proficient in creating and executing marketing campaigns across various channels
Sales Representative
Hayashi racing
10.2008 - 08.2010
- Proactively reach out to potential clients
- Identify customer needs and offer solutions
- Build and maintain relationships with clients
- Meet and exceed sales targets
- Provide excellent customer service
- Keep track of sales metrics
- Stay up to date on industry trends
- Collaborate with the sales team
- Attend sales meetings and training sessions
- Report to the Sales Manager
Sales Representative
Multiline Import and Export
05.2004 - 07.2008
- Successfully drove sales growth by developing and maintaining relationships with clients in the retail industry
- Consistently exceeded quarterly sales targets by identifying new business opportunities and providing excellent customer service
- Managed a large portfolio of accounts, ensuring regular contact and addressing any customer concerns promptly
- Collaborated with the marketing team to create targeted campaigns that effectively promoted the company's products and services
- Built a strong network of industry contacts and attended trade shows to stay informed about market trends and competitor activity
Education
Graduate Diploma -
Taytay National High School
Skills
- Customer Service
- Complaint Handling
- Data Collection
- Purchasing
- Corporate Sales
- Purchase Orders
- Deliverables
- Procurement
- Supplier Sourcing
- Best Practice
- Persuasion techniques
- Upselling and cross selling
- Customer feedback analysis
- Retention marketing
Languages
English
Tagalog
Desired Job
Online Customer Service Representative, Full-time, BPO & Call Center, Three weeks
Hobbies and Interests
- Passionate about online gaming
- Exploring new cuisines
Timeline
Retention specialist
Telus International Philippines
06.2023 - Current
Retention specialist
Quantrics Enterprises Inc
03.2022 - 05.2023
Sales and Procurement Manager
Trident Dynamic Solutions Inc.
07.2021 - 03.2022
Collection Specialist
Sykes Asia
07.2020 - 07.2021
Sales and Procurement Manager
Trident Dynamic Solutions Inc.
02.2019 - 07.2020
Preventive Maintenance Supervisor
Innolux Corporation
04.2012 - 12.2018
Sales and Marketing Executive
Carsthetics Marketing
09.2010 - 04.2012
Sales Representative
Hayashi racing
10.2008 - 08.2010
Sales Representative
Multiline Import and Export
05.2004 - 07.2008
Graduate Diploma -
Taytay National High School
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