Knowledgeable in IT Operations, oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Experienced IT Ops Lead with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Dedicated to customer satisfaction with focused delivery of technical solutions.
Hi, I’m
Melvin Vargas
Lead - Infrastructure, IT Operations
Naga City,Camarines Sur
Summary
Overview
7
years of professional experience
13
years of post-secondary education
Work History
Sutherland Global ServicesPili, Camarines Sur
Lead - Infrastructure, IT Operations
04.2019 - Current
Job overview
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
SystemantechQuezon City
Deskside Support Engineer
06.2016 - 03.2019
Job overview
- Supported operating system and various tools and applications.
- Disconnected and reconnected desktops and peripherals to support office moves.
- Troubleshot problems or issues with desktops and laptops.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Helped streamline repair processes and update procedures for support action consistency.
- Diagnosed and troubleshot hardware, software and network issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
AMA Computer CollegeNaga City, Camarines Sur
Bachelor of Science from Information Technology
06.2011 - 04.2015
University Overview
Sacred Heart AcademyGarchitorena, Camarines Sur
06.2008 - 04.2011
University Overview
Pambuhan National High SchoolGarchitorena, Camarines Sur
06.2007 - 03.2008
University Overview
Garchitorena Central SchoolGarchitorena, Camarines Sur
06.2001 - 04.2007
University Overview
Skills
Operations management
Timeline
Lead - Infrastructure, IT Operations
Sutherland Global Services
04.2019 - Current
Deskside Support Engineer
Systemantech
06.2016 - 03.2019
AMA Computer College
Bachelor of Science from Information Technology
06.2011 - 04.2015
Sacred Heart Academy
06.2008 - 04.2011
Pambuhan National High School
06.2007 - 03.2008
Garchitorena Central School
06.2001 - 04.2007
Similar Profiles
Marcus Yousuf JegarajMarcus Yousuf Jegaraj
NA at Sutherland Global Services, Mcafee Techmaster ServicesNA at Sutherland Global Services, Mcafee Techmaster Services
Sreelakshmi Sivadasan NairSreelakshmi Sivadasan Nair
Transaction Processing Associate at Sutherland Global Services Pvt LtdTransaction Processing Associate at Sutherland Global Services Pvt Ltd
ALAN JUSTINALAN JUSTIN
Associate CS at Sutherland Global ServicesAssociate CS at Sutherland Global Services