Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic
Melvin Bernardes

Melvin Bernardes

Technical Support/Webhosting/wordpress
2666, Cemento, Pusok, Lapu-lapu City, Cebu

Summary

Dedicated Hosting Technical Expert with a focus on WordPress, eager to embark on a journey of continuous learning and professional development. Seeking a position where I can apply my existing expertise while expanding my knowledge and skills in website optimization and troubleshooting. Committed to contributing positively to a supportive team environment while embracing opportunities for growth and advancement.

Overview

8
8
years of professional experience

Work History

Technical Support/Webhosting/wordpress

Ionos (philippines) inc
07.2022 - Current
  • Enabled seamless software updates by guiding users through installation processes step-by-step over phone or email communications effectively.
  • Managed high levels of call flow and responded to various types of technical support needs.
  • Translated complex technical issues into digestible language for non-technical users.
  • Maintained up-to-date knowledge of industry trends, allowing for informed recommendations on technology solutions that met client needs best.

Sales Representative

DYNINNO CEBU
02.2022 - 06.2022
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

CSR

EPERFORMAX Contact center (BPO) JY SQUARE LAHUG.
04.2021 - 01.2022
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Team Member

Teleperformance IT PARK (BPO)
08.2019 - 02.2021

Team Member

FIS Global Solutions Inc. (BPO)
10.2018 - 06.2019

Sales Attendant

Tihik Outlet
09.2017 - 04.2018

Editor/ Designer

VL Business Hub
04.2016 - 12.2017

Education

Bachelor of Science in Information technology -

ACLC College of Mandaue
01.2015 -

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Pusok National High School
01.2013 - undefined

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Pusok Elementary School
01.2009 - undefined

Skills

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Personal Information

  • Date of Birth: 01/14/97
  • Nationality: Filipino
  • Marital Status: Single
  • Religion: Christian

References

  • Winowa Bianca Noele Tipdas, 09666092869
  • Jewel Villondo, 09452277216

Timeline

Technical Support/Webhosting/wordpress

Ionos (philippines) inc
07.2022 - Current

Sales Representative

DYNINNO CEBU
02.2022 - 06.2022

CSR

EPERFORMAX Contact center (BPO) JY SQUARE LAHUG.
04.2021 - 01.2022

Team Member

Teleperformance IT PARK (BPO)
08.2019 - 02.2021

Team Member

FIS Global Solutions Inc. (BPO)
10.2018 - 06.2019

Sales Attendant

Tihik Outlet
09.2017 - 04.2018

Editor/ Designer

VL Business Hub
04.2016 - 12.2017

Bachelor of Science in Information technology -

ACLC College of Mandaue
01.2015 -

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Pusok National High School
01.2013 - undefined

undefined

Pusok Elementary School
01.2009 - undefined

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Melvin BernardesTechnical Support/Webhosting/wordpress