Melvin Bernardes
Technical Support/Webhosting/wordpress
2666, Cemento, Pusok, Lapu-lapu City, Cebu
Summary
Dedicated Hosting Technical Expert with a focus on WordPress, eager to embark on a journey of continuous learning and professional development. Seeking a position where I can apply my existing expertise while expanding my knowledge and skills in website optimization and troubleshooting. Committed to contributing positively to a supportive team environment while embracing opportunities for growth and advancement.
Overview
8
8
years of professional experience
Work History
Technical Support/Webhosting/wordpress
Ionos (philippines) inc
07.2022 - Current
- Enabled seamless software updates by guiding users through installation processes step-by-step over phone or email communications effectively.
- Managed high levels of call flow and responded to various types of technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
- Maintained up-to-date knowledge of industry trends, allowing for informed recommendations on technology solutions that met client needs best.
Sales Representative
DYNINNO CEBU
02.2022 - 06.2022
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
CSR
EPERFORMAX Contact center (BPO) JY SQUARE LAHUG.
04.2021 - 01.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Team Member
Teleperformance IT PARK (BPO)
08.2019 - 02.2021
Team Member
FIS Global Solutions Inc. (BPO)
10.2018 - 06.2019
Sales Attendant
Tihik Outlet
09.2017 - 04.2018
Editor/ Designer
VL Business Hub
04.2016 - 12.2017
Education
Bachelor of Science in Information technology -
ACLC College of Mandaue
01.2015 -
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Pusok National High School
01.2013 -
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Pusok Elementary School
01.2009 -
Skills
Web Developer
SEO Specialist
Wordpress Expert
Webhosting and email expert
Ability to work with efficiency
Flexibility to different situations
Easily adjust to the Environment
Oral and Written Communication Skills
Highly motivated Individual
Computer literate
Personal Information
- Date of Birth: 01/14/97
- Nationality: Filipino
- Marital Status: Single
- Religion: Christian
References
- Winowa Bianca Noele Tipdas, 09666092869
- Jewel Villondo, 09452277216
Timeline
Technical Support/Webhosting/wordpress
Ionos (philippines) inc
07.2022 - Current
Sales Representative
DYNINNO CEBU
02.2022 - 06.2022
CSR
EPERFORMAX Contact center (BPO) JY SQUARE LAHUG.
04.2021 - 01.2022
Team Member
Teleperformance IT PARK (BPO)
08.2019 - 02.2021
Team Member
FIS Global Solutions Inc. (BPO)
10.2018 - 06.2019
Sales Attendant
Tihik Outlet
09.2017 - 04.2018
Editor/ Designer
VL Business Hub
04.2016 - 12.2017
Bachelor of Science in Information technology -
ACLC College of Mandaue
01.2015 -
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Pusok National High School
01.2013 -
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Pusok Elementary School
01.2009 -