Melvin Avelino

Worked for Sports Account (NFL)

• Delivered high-level customer support through email, chat, and phone in a fast-paced environment. Resolved subscription issues and coordinated closely with internal departments.
• Maintained strong attention to detail while processing client concerns and escalations.

Promoted to Tier 2

Handled:

• Escalation Concern
• Refund and Retention

Worked As a Customer Service Representative for Travel Account (Priceline).

I provided comprehensive support for booking, refunding and specializing aftersales special request. My role involved ensuring customer satisfaction through multiple support channels, including:

• Email Support:.
• Phone Support
• Customer Relations

Promoted to Tier 2

Handled:

• Escalation Calls and Retention
• Email follow up to Hotel Associates

Worked for Airline Account (Philippine Airlines).

I provided comprehensive support for booking, refunding and specializing aftersales special request.

My role involved ensuring customer satisfaction through multiple support channels, including:

• Email Support
• Phone Support
• Customer Relations

Promoted to Tier 2

Handled

• Escalation and Retention Department
• International Booking for Partner Airlines

Worked for Telco Account (Metro by T-mobile)

• Provided frontline technical and billing support for telecom customers.
• Handled product inquiries, upgrades, and resolved customer complaints promptly.
• Developed sales skills and consistently met upsell targets.

Work for Multiple TelCo account such as Tracfone, Straight Talk, Simple Mobile, Net10, Page Plus and Safelink.

My primary role is providing customers assistance through Calls, Chat and Emails.

Handled:

• Sales and Refund
• Technical Troubleshooting and Replacement
• Scheduled Technician Visit for Router Repair

Promoted up to Tier 3 and was able to handle Escalation and Retention department along with Communicating directly with Store Dealers for Dealer assistance.