Windows,
Melvictor Dufort Gopez
SENIOR IT ADMINISTRATOR
Taguig City
Summary
Methodical IT Administrator with 23+ years experience maximizing human and technical resource contributions to optimize business operations. Proponent of integrating emerging technologies to heighten IT activity efficiency. Dedicated to enhancing service outcomes and reducing response times to safeguard consistent Business operations.
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities.
Overview
25
25
years of professional experience
8
8
years of post-secondary education
3
3
Certification
2
2
Languages
Work History
IT Administrator /IT Technician
PRIMAJAYA SDN BHD
Bandar Seri Begawan
04.2014 - 12.2024
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
- Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
- Back end user service ensuring optimal performance of office computers, Endpoint system, Networks, and Printer by means of periodic checking and service.
- Safeguarded sensitive information with robust data encryption techniques and secure password management practices.
- Proficient Office Automation skills focus in utilizing AI in development and implementation of structured policies and design
- Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
- Established strict access controls based on role-based policies, enhancing organizational compliance standards.
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
- Reduced company downtime by proactively managing system backups and disaster recovery planning.
Senior Service Engineer
ASERCO SERVICE CENTER
Muntinlupa
01.2000 - 01.2011
- Achieved customer satisfaction with timely resolution of technical issues and clear communication.
- Established strong relationships with clients by providing exceptional service, leading to repeat business and referrals.
- Visited customer locations to assess equipment functioning and develop repair plans.
- Scheduled and implemented maintenance activities for equipment.
- Assisted sales team with product demonstrations and technical support, contributing to increased revenue opportunities.
- Led training sessions for junior engineers, boosting their skills development and overall productivity.
- Implemented preventative maintenance programs, reducing system failures and extending equipment life.
- Spearheaded root cause analysis initiatives, identifying key areas for improvement within the engineering department.
- Devised strategies for minimizing disruptions during server migrations or network upgrades.
- Authorized Senior Service Engineer for the following products: ACER computers, EPSON, CANON and FUJI Xerox machine, Casio and Window Based Pos Machines
- Received an award of merit for the exemplary contribution to the project completion accepted by the company from GE Money Bank Call center
Education
Bachelor of Science - Information Technology
Pateros Technological University
Pasig, Metro Manila, Philippines 06.1994 - 01.1999
High School Diploma -
Jose Abad Santos High School - Arellano University
Pasay, Metro Manila, Philippines 06.1990 - 04.1994
Skills
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Additional Information
Assets
- Solid foundation on AI development tools (CHATGPT, Etzy, Meta, Imagine Art, Gemini , Dropbox)
Certification
- Acer Certified Service Engineer (2010)
Core Qualities
= Dynamic, Flexible, Result Driven and Strong Team Player
Software
Micosoft Office
URL Based API
Certification
Acer Certified Service Engineer
Interests
Board Games, MMORPG, Music
Timeline
IT Administrator /IT Technician
PRIMAJAYA SDN BHD
04.2014 - 12.2024
Acer Certified Service Engineer
05-2006
Senior Service Engineer
ASERCO SERVICE CENTER
01.2000 - 01.2011
Bachelor of Science - Information Technology
Pateros Technological University
06.1994 - 01.1999
High School Diploma -
Jose Abad Santos High School - Arellano University
06.1990 - 04.1994
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