Melva Cuenta Galano
Sta. Lucia
Summary
Dedicated Room Attendant with extensive experience at Sheraton Grand Hotel Macau, excelling in sanitation practices and attention to detail. Proven ability to enhance guest satisfaction through effective communication and meticulous room preparation. Committed to maintaining high standards of cleanliness and safety, ensuring a welcoming environment for all guests.
Overview
15
15
years of professional experience
Work History
Room Attendant
Kensington Hotel
Saipan
05.2023 - 05.2025
- Company Overview: Micronesia Resort Inc.
- Micronesia Resort Inc.
Room Attendant
Okada Manila
Parañaque City
08.2022 - 02.2023
Room Attendant
Sheraton Grand Hotel Macau
Cotai
11.2012 - 05.2022
Room Attendant
Edsa Shangri-La Hotel Manila
Mandaluyong City
06.2011 - 10.2012
Room Attendant
Century Park Hotel
Malate
09.2010 - 02.2011
Education
Bachelor of Science - Hotel and Restaurant Management
Sea and Sky College
San Fernando City, La Union, PhilippinesSkills
- Room cleaning
- Damage reporting
- Attention to detail
- Cleaning techniques
- Safety procedures
- Room inspection
- Sanitation practices
- Floor waxing
- Room preparation
- Inventory and supply
- Bed making proficiency
- Safety awareness
- Housekeeping knowledge
- Linens and toiletries replacement
- Teamwork
- Detail-oriented
- Guest room confidentiality
- Cross-training readiness
- Written and oral communications
- Trash waste and removal
- Lost and found procedures
- Excellent communication
- Guest request response
Certificates Received
- Silver Star Awardee Customer Delight Program, Edsa Shangri-La Hotel Manila, 08/01/11
- Honesty Award, Century Park Hotel, 11/30/10, 12/28/10
Languages
English
Beginner
A1
Timeline
Room Attendant
Kensington Hotel
05.2023 - 05.2025
Room Attendant
Okada Manila
08.2022 - 02.2023
Room Attendant
Sheraton Grand Hotel Macau
11.2012 - 05.2022
Room Attendant
Edsa Shangri-La Hotel Manila
06.2011 - 10.2012
Room Attendant
Century Park Hotel
09.2010 - 02.2011
Bachelor of Science - Hotel and Restaurant Management
Sea and Sky College
Similar Profiles
MA. MIKAELA C. JAVIERMA. MIKAELA C. JAVIER
Accounting Supervisor at Kensington Hotel SaipanAccounting Supervisor at Kensington Hotel Saipan
DELANCY DE MELODELANCY DE MELO
Duty Manager / Rooms Controller at London Marriott Kensington HotelDuty Manager / Rooms Controller at London Marriott Kensington Hotel
Pulla rao karanamPulla rao karanam
FOOD RUNNER at THE KENSINGTON HOTEL(DOYLE COLLECTION)FOOD RUNNER at THE KENSINGTON HOTEL(DOYLE COLLECTION)
Lara May AzzopardiLara May Azzopardi
Student at St. Francis Secondary SchoolStudent at St. Francis Secondary School
JOHANZE CYRUS B. CANLASJOHANZE CYRUS B. CANLAS
Tattoo Artist at D'Drops Tattoo StudioTattoo Artist at D'Drops Tattoo Studio