Melquiades Reyes
Quezon City, Metro Manila
Summary
Accomplished Senior Customer Service Officer with a proven track record at Viking Cars, Inc., enhancing customer satisfaction through expert account management and service recommendations. Skilled in issue research and adept at driving sales, I significantly increased worker output by implementing performance-oriented approaches. My leadership and problem-solving abilities ensure efficient workflow and outstanding service delivery.
Overview
32
32
years of professional experience
Work History
Senior Customer Service Officer
Viking Cars, Inc.
02.2004 - 09.2024
- Handle Customer Automotive Needs
- Responsible for offering quotations for the services needed by the clients
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Responded to customer requests for products, services, and company information.
- Serves customers by selling products; meeting customer needs
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
- Responsible for delivering newly purchased automotive units to clients.
Marketing and Production Supervisor
Display Logic
01.1999 - 11.2002
- Trained staff of assembly and manufacture of specified products.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Achieved on-time shipments goal by empowering employees to continued success.
- Oversee production of display.
- Handle ingress and egress of display.
Supervisor
Antonette Mfg.
01.1993 - 05.1998
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Frequently inspected production area to verify proper equipment operation.
- Handles delivery and collection of product.
Education
Bachelor of Science - Air Transport Engineering
PATTS School of Aeronautics
Pasay, Metro Manila, Philippines05.1992
Skills
- Service Recommendations
- Account Management
- Issue Research
- Call Documentation
- Handle Sales and Aftersales of customer
Additional Information
Training
- The New Volvo XC60
- Volvo Product Training
- The New Volvo XC40
- Building Rapport with Customer Training
- Volvo Core Values Training
- Volvo Sales Training
Timeline
Senior Customer Service Officer
Viking Cars, Inc.
02.2004 - 09.2024
Marketing and Production Supervisor
Display Logic
01.1999 - 11.2002
Supervisor
Antonette Mfg.
01.1993 - 05.1998
Bachelor of Science - Air Transport Engineering
PATTS School of Aeronautics
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