Melody Joy Sison

• Compiled and analyzed data to determine approaches to improve sales and performance.
• Manages both Account Executives for Direct Sales and Channel Sales
• Results oriented - Closed $3.4M in aRR for Fy24
• Successfully signed 4k+ logos for the year with an average of 1k new logo QoQ. IFS: Innovative Funding Solutions / Suncoast Financial Services LLC / Zones - IT Computer solutions
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Developed and coached reps who exceeded their quotas for the year at 110%
• Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs such as omni channel, texting and AI
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
• Built long-lasting client relationships through excellent customer service and consistent follow-ups.
• Assisted in recruiting top talent for the sales team, contributing to high-performing work environment.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Established and cultivated solid business relationships with new or existing customers.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning such as deal reviews. Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Increased sales revenue by developing and implementing effective sales strategies. Such as offering/leveraging free months that is equal to the length of the contract to help close the sale

• Led a dynamic team of 9-15 Account Executives, driving business expansion, and exceeding revenue goals.
• Identified and capitalized on business opportunities through thorough prospect evaluation and market research.
• Established and maintained client relationships, resulting in increased client retention and satisfaction.
• Orchestrated successful product demonstrations, showcasing UI features and solutions to potential clients.
• Played a pivotal role in negotiating and closing high-value deals, ensuring customer satisfaction and loyalty.
• Conducted weekly team meetings to communicate company policies, provide updates, and foster collaboration.
• Implemented data-driven approach to monitor team productivity, efficiency, and adherence to SLAs.
• Led web lead and inbound voice customer acquisitions, exceeding goals by 110%.
• Developed and executed strategic sales plans that aligned with company objectives.

• Resolved problems, improved operations and provided exceptional service.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.

• Credited for playing key role in generating over $2 million per year in revenues.
• Utilized positive communication to encourage team and promote integrity and respect.
• Maintained up-to-date knowledge of industry trends while attending conferences, seminars, and furthering education through certifications.
• Developed tailored training programs to address clients'' specific needs, leading to their personal growth and success.
• Designed customized workshops aimed at building leadership skills among corporate professionals.
• Created and implemented innovative strategies to engage clients in coaching journey.
• Assisted in developing marketing materials to promote coaching services.
• Mentored junior coaches, sharing best practices and insights for effective coaching methods.
• Analyzed client feedback to adjust coaching sessions accordingly.
• Agent Commissions - develop analysis models to ensure employee benefit plans roll out are met for agent commissions.
• Aside from product and strategy up-skilling I also create my own module for use in training and ops
• Strategic event and Sales planning
• Create strategies to increase unit output and $ revenue
• Assign and designate sales quotas
• Identify sales and quality areas of opportunity for individuals / team and overall strategy.
• Improve sales and quality performance through coaching of individual/Team Sales.
• Work with Team Leaders and Operations Managers as appropriate to ensure strategies are executed.
• PILOT new programs- Assigned tasks to associates, staffed projects, tracked progress and update managers, partners and clients as necessary.

• Manages 2 premium queues, Enterprise and Point of Sale (financial and sales software). – Leads and drives the team in achieving its vision and mission; manages team/queue to consistently meet / exceed client revenue goals that average $300,000 monthly.
• Metrics analysis – correlates running metrics to forecasted goal to meet monthly revenue maintaining service levels and profitability for the queue
• Facilitated business by implementing practical networking techniques.
• Developed compelling presentation decks to gain approval for ideas and communicate results.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Fostered a culture of continuous improvement, implementing best practices for sales processes and techniques.
• Recruitment - Ops Validation for final interview
• Trainer - Product and Technical Trainer / Class Team manager
• Train agents and other leaders about tools and product updates
• Recommend methods and materials to the clients