MELODY GRACE D. DELA MERCED
BULACAN
Summary
Dedicated to supporting supervisors and management teams through strong problem-solving abilities, effective teamwork, and commitment to meeting deadlines. Eager to leverage administrative and entry-level skills in a dynamic environment that fosters personal and professional growth. Aiming to contribute to organizational success while enhancing socialization skills and gaining valuable job experience. Passionate about being part of a reputable company that values dedication and hard work.
Overview
9
9
years of professional experience
Work History
Fleet Operation Coordinator
San Miguel Intergrated and Logistics Services
San Ildefonso, Philippines
12.2023 - 07.2025
- Responsible for monitoring operations and ensuring 100% Compliance on all operational requirements per Area.
- Will be an aide for ensuring that fleet per area are fully deployed and utilized daily.
- Able to accommodate concerns and answer call/messages related to operations during non-working hours. (Late night, Day off)
- Flexible in terms of performing other functions which the immediate superior may require
- Utilize GPS system to monitor drivers and truck vehicles.
- Coordinated cross-departmental communication to streamline project workflows and enhance collaboration.
- Developed and implemented process improvements, resulting in increased operational efficiency across teams.
- Managed scheduling and logistics for corporate events, ensuring timely execution of all activities.
- Trained and mentored junior staff on best practices and company policies for improved performance.
Warehouse Assistant
San Miguel Intergrated and Logistics Services
11.2022 - 11.2023
- Receiving, checking, recording, organizing and storing stock as it is received.
- Taking inventories of stock, packaging and products, ensuring that they are safely and properly stored.
- Dispatching and loading goods out of the warehouse for delivery.
- Organized stock areas to optimize space and improve accessibility for team members.
- Conducted regular inventory audits, ensuring accurate stock levels and reducing discrepancies.
- Trained new employees on safety protocols and standard operating procedures for warehouse operations.
- Coordinated with shipping department to streamline order fulfillment and minimize delays.
- Developed training materials for onboarding processes, enhancing staff performance and knowledge retention.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
SAP Inventory Clerk/Encoder
San Miguel Intergrated and Logistics Services
01.2019 - 10.2022
- Oversee the whole operation of Plant from office work of Out/Inbound and sales transaction to operational activities inside the warehouse and production department.
- Monthly and weekly SAP reconciliation in warehouse inventory.
- Transferring paper formats into computer files or in database system.
- Verify data by comparing it to source documents.
- Sort and organize paperwork after entering data to ensure it is not lost.
- Managed inventory levels using SAP software to ensure accuracy and availability of stock.
- Conducted regular audits to identify discrepancies and improve inventory accuracy.
- Collaborated with team members to optimize warehouse organization and layout for improved workflow.
- Analyzed inventory trends to forecast needs, supporting strategic decision-making within the department.
Customer Service Assistant (Bills Payment)
Mercantile Stores Group, Inc. SM Baliuag
Baliuag, Philippines
06.2018 - 01.2019
- Handling payment transactions. Handling cash, check, credit card and gift card from customers.
- Handling enquiries from customers in person and over the phone.
- Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
On The Job Training (200Hours)
Land Bank of the Philippines Pulilan Branch
Pulilan, Philippines
06.2017 - 08.2017
- Resolving complaints of customer through good oral and interpersonal skills.
- Learn basic things to do in working area like encoding, sorting and photo copying some paper or important documents.
Cashier/Barista
Kopi Kopi
San Juan, San Ildefonso, Philippines
04.2016 - 07.2016
- Handling transactions.
- Provide all supporting documents.
- Respond directly to the finding and its recommendation(s).
- (Working Student)
Education
Bachelor of Science - Computer Science
Fernandez College of Arts And Technology
Baliuag, Philippines01.2018
High School - undefined
Saint John High School
San Juan, San Ildefonso, Philippines01.2013
Elementary School - undefined
Malimpampang Elementary School
Malimpampang, San Ildefonso, Philippines01.2009
Skills
- Highly trainable A fast learner with a proven track record of achievement
- A strong collaborator who always puts the needs of a team first
- Excellent ability to adapt difficult situations
- Excellent time management skills
- Hard working and very much willing to preserve and learn new ideas
- Computer Literate Typing speed of 70 WPM
- SAP Software (Systems, Applications and Products)
- Microsoft Office (MS Word, Excel, PowerPoint, Outlook)
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- MS office
- Schedule coordination
- Document management
- Recordkeeping
- Process improvement
- Strategic planning
- Operations management
Accomplishments
- Outstanding Fleet Coordinator 2024
- Promoted as Fleet Coordinator 2023
- Awarded The Malasakit Award Year 2023 - As the company’s appreciation for generous effort and sincere display of concern and goodwill in the performance of work and duties.
- Promoted as Warehouse assistant 2022 From SAP Inventory clerk/Encoder Jan 2019- Oct 2022 to Warehouse Assistant Nov 2022- Nov 2023 as appointed person in Finished good warehouse/Raw Material warehouse.
- Internal Audit Provide all supporting documents. Respond directly to the finding and its recommendation(s).
Languages
Filipino
English
Timeline
Fleet Operation Coordinator
San Miguel Intergrated and Logistics Services
12.2023 - 07.2025
Warehouse Assistant
San Miguel Intergrated and Logistics Services
11.2022 - 11.2023
SAP Inventory Clerk/Encoder
San Miguel Intergrated and Logistics Services
01.2019 - 10.2022
Customer Service Assistant (Bills Payment)
Mercantile Stores Group, Inc. SM Baliuag
06.2018 - 01.2019
On The Job Training (200Hours)
Land Bank of the Philippines Pulilan Branch
06.2017 - 08.2017
Cashier/Barista
Kopi Kopi
04.2016 - 07.2016
High School - undefined
Saint John High School
Elementary School - undefined
Malimpampang Elementary School
Bachelor of Science - Computer Science
Fernandez College of Arts And Technology
References
- Leoniza, Villa, Sales Coordinator, +63977-836-8742, San Miguel Foods
- Alvin Jason, Frank, Supervisor (Transport), +63991-237-0267, San Miguel Logistics
Seminars Attended
- Fleet Management Seminar (2025)
- Defensive Driving Seminar (2024)
- Pest Awareness Seminar (2023)
- Personal Effectiveness Program (2022)
- SAP Training (2021)
- Safety Hazard (2020)
- SAP Seminar – Batch Management (2019)
- Pre- Employment Seminar (2018)
- The Leaders of Tomorrow Above and Beyond (2018)
- The Growing Demands of Future Techs (2017)
- Building Character for Sustainable Leadership (2017) Creating Safer Environment through Awareness and Action (2017)
Disclaimer
I do solemnly swear that the above information regarding my person is true, accurate and correct to the best of my knowledge and belief. I fully understand that with holding of any false information hereon will render my application invalid