Melody Velasco

• Coordinated staff rotas, confirmed attendance, and logged shift updates
• Handled communications including briefings, incident reports, and client updates
• Assisted with customer service and passenger support during events and station operations
• Monitored compliance by tracking rest gaps, duty windows, and competency uploads
• Supported logistics by liaising with event organizers, transport partners (e.g., DLR), and venue teams
• Ensured smooth operations by documenting incidents and maintaining structured workflows

• Increased monthly sales through improved inventory tracking and product rotation
• Built strong community engagement by promoting affordable, sustainable fashion
• Introduced simple marketing strategies (local promotions, word‑of‑mouth) that boosted visibility
• Maintained consistent growth by balancing vendor coordination, sourcing, and customer service
• Supported local initiatives by offering budget‑friendly goods and fostering community ties

• Provided compassionate care in a residential setting, assisting clients with mobility, hygiene, and medication while ensuring their comfort and well-being.
• Maintained respectful communication to foster a dignified and supportive environment.

• Provided hands-on care to elderly clients, coordinating with families and healthcare professionals to ensure proper treatment and comfort.

Delivered professional support to US clients by handling account inquiries, resolving billing and transaction issues, and ensuring compliance with financial policies while maintaining excellent customer satisfaction.