Customer-centric, performance-driven personnel with 8 years of experience in full-service hospitality operations. Address guests' needs and concerns to continuously improve service standards and quality. Proven effectiveness, to multi-task in a competitive, challenging and past-faced environment. Experienced with operational management, team leadership, and customer service excellence.
Hi, I’m
Melody Meera
Santo Tomas
Summary
Overview
10
years of professional experience
1
Certification
Work History
Figaro Cofffee Systems
Store Manager
10.2023 - Current
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Excelsa Coffee Roasters Corp.
Team Leader
06.2018 - 08.2022
Job overview
- Maintains efficient, friendly service standards and demonstrates such standards when training other team members.
- Scheduling shifts for baristas and wait staff, monitoring daily expenses and revenues and ordering supplies like coffee and other supplies.
- Providing good customers service.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Cafe de Lipa
Barista/Cahier/Kitchen Helper
08.2016 - 06.2018
Job overview
- Making quality coffee generally hot and cold coffees and prepare food orders.
- Clean and sanitize work areas, seating areas and equipment/tools.
- Inventory of stocks.
- Manage transactions with customers using cash registers.
- Maintained a clean and organized workspace for optimal productivity and safety.
Lima Park Hotel
Housekeeping Department
03.2015 - 05.2015
Job overview
- Keeping facilities and common areas clean and maintained.
- Stock and sort all supplies.
- Self-motivated, with a strong sense of personal responsibility.
Education
Batangas State University
Bachelor of Science from Hotel and Restaurant Management
07.2016
University Overview
TESDA: Technical Education and Skills Development Authority
National Certificate II from Food and Beverage Services
01.2018
University Overview
Skills
- Communication
- Flexibility
- Teamwork
- Confidence
- Customer service
- Store operations
- Inventory management
- Customer service management
Language
English
Tagalog
References
References
Evangeline Juan, Store Manager Maricon Umali, Team Leader
Figaro Coffee, 09772364961 Nuevo Comienzo Inc.,09171833680
Certification
- Barista Masterclass Training - October 2024
- Figaro Coffee Latte Art Throwdown Semi-finalist- April 2025
Timeline
Store Manager
Figaro Cofffee Systems
10.2023 - Current
Team Leader
Excelsa Coffee Roasters Corp.
06.2018 - 08.2022
Barista/Cahier/Kitchen Helper
Cafe de Lipa
08.2016 - 06.2018
Housekeeping Department
Lima Park Hotel
03.2015 - 05.2015
TESDA: Technical Education and Skills Development Authority
National Certificate II from Food and Beverage Services
Batangas State University
Bachelor of Science from Hotel and Restaurant Management
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