MELODY L. CAPAHI
2351 Mercurio St. San Andres Bukid
Summary
Dynamic Operations Manager with a proven track record at Don Macchiatos Coffee Shop and Smart Communications, Inc., excelling in inventory management and people management. Successfully implemented workflow improvements, enhancing service efficiency and customer satisfaction. Adept at navigating complex situations with strong communication skills, fostering collaboration, and driving results in fast-paced environments.
Overview
32
32
years of professional experience
Work History
Operations Manager
Don Macchiatos Coffee Shop
San Andres Bukid
02.2024 - Current
- Managed daily operations to ensure smooth coffee shop functionality.
- Oversaw staff scheduling to maintain optimal workforce levels.
- Coordinated inventory management for timely supply replenishment.
- Implemented workflow improvements to enhance service efficiency.
Junior Manager
Smart Communications
Makati City
01.2001 - 12.2022
- Led team meetings to discuss project updates and operational strategies.
- Coordinated communication between departments to streamline workflows and enhance efficiency.
- Implemented process improvements to optimize resource allocation and reduce downtime.
- Oversaw inventory management to maintain stock levels and prevent shortages.
- Facilitated conflict resolution among team members to promote a collaborative environment.
- Collaborated with other departments to ensure smooth daily operations.
- Responded promptly to inquiries from internal or external stakeholders.
- Resolved customer complaints in an efficient and professional manner.
- Created reports on key business results for senior management review.
- Developed and implemented strategies to increase sales and customer satisfaction.
Lazada Delivery
Lazada Logistics
Makati City
05.2021 - 11.2021
- Delivered packages efficiently across designated routes in urban areas.
- Ensured timely pickups and drop-offs while adhering to safety protocols.
- Communicated effectively with customers to confirm delivery details.
- Reported any delivery issues or customer complaints promptly to management.
Physical Therapist
Physical Therapy Rehab Center
Manila City
01.1994 - 12.2001
- Evaluated patient conditions to develop personalized treatment plans.
- Administered therapeutic exercises to improve patient mobility and strength.
- Collaborated with medical team to coordinate comprehensive patient care.
- Monitored patient progress and adjusted treatment plans as needed.
- Educated patients and families on rehabilitation techniques and self-care strategies.
- Collaborated with practitioners by recording and sharing physical therapy outcomes and recommending modifications to treatment plans.
Education
Informatics Computer -
Basic Course
01.1998
Bachelor of Science - Physical Therapy
Physical Therapy
01.1994
Skills
- Business operation support
- Marketing
- Inventory
- Research
- Data analytics
- Technical skills
- System navigation
- People management
- Communication skills
- Interpersonal skills
- Ability to work under pressure
- Critical situation handling
- Advocate of simple solutions
References
Available upon request.
Languages
- English
- Filipino
Timeline
Operations Manager
Don Macchiatos Coffee Shop
02.2024 - Current
Lazada Delivery
Lazada Logistics
05.2021 - 11.2021
Junior Manager
Smart Communications
01.2001 - 12.2022
Physical Therapist
Physical Therapy Rehab Center
01.1994 - 12.2001
Informatics Computer -
Basic Course
Bachelor of Science - Physical Therapy
Physical Therapy
Similar Profiles
Exequel SantiagoExequel Santiago
Auto Mechanic at Don Mekaniko Auto Repair shopAuto Mechanic at Don Mekaniko Auto Repair shop
Kimberley CastilleKimberley Castille
General Dentist Pediatric Practice at Children's Dentistry Of Coffee Creek - Don Cheatham, DdsGeneral Dentist Pediatric Practice at Children's Dentistry Of Coffee Creek - Don Cheatham, Dds
Oscar OrozcoOscar Orozco
Tire Technician at Don Cortez Tire ShopTire Technician at Don Cortez Tire Shop
ANNABELLE R. TOLETEANNABELLE R. TOLETE
Voucher Examiner, Regional Financial Services Center (RFSC) at United States Agency for International Development (USAID)Voucher Examiner, Regional Financial Services Center (RFSC) at United States Agency for International Development (USAID)
Florizza May RiveraFlorizza May Rivera
Commissary Officer at Good Eats Specialist Inc. (Rustans Corp.)Commissary Officer at Good Eats Specialist Inc. (Rustans Corp.)