Melody De Guzman
Quezon City
Summary
To apply my acquired skills and knowledge from the companies I have worked with and to gain new set of skills for career and personal growth which will benefit the company in return.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Alorica
- Barclaycards US- Collections
- 2 years and2 months
Customer Service Associate
HSBC
01.2018 - Current
- UK Contact Center
Customer Service Representative
Convergys
06.2015 - 01.2016
- Citibank Fraud
Education
Bachelor of Arts and Sciences - Mass Communication
New Era University
05.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
References
- Margele, Angeles-Andres, Dean, New Era University
- Christiani, David, Team Manager, Alorica
- Zerna May, Musa, Team Manager, HSBC
Training
- Have knowledge and expertise for Expat customers.
- Knowledgeable for credit cards,loan and debit cards.
Timeline
Customer Service Associate
HSBC
01.2018 - Current
Customer Service Representative
Convergys
06.2015 - 01.2016
Customer Service Representative
Alorica
Bachelor of Arts and Sciences - Mass Communication
New Era University
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