Melody Ballesteros

• Coordinated daily freight operations across the United States, ensuring timely pickups and deliveries.
• Managed communication between brokers, carriers, shippers, and receivers to ensure smooth shipment execution.
• Scheduled pickup and delivery appointments while monitoring shipment progress and providing proactive ETA updates.
• Resolved transportation issues, including detention, layovers, TONU requests, missed appointments, damaged freight, and delivery delays.
• Prepared and maintained transportation documents, including Bills of Lading (BOL), Proofs of Delivery (POD), Rate Confirmations, and freight tenders.
• Updated Transportation Management Systems (TMS) with accurate shipment statuses and operational records.
• Investigated billing concerns, documentation discrepancies, and customer inquiries while maintaining excellent service.
• Prepared quarterly operational reports and provided administrative support to leadership.
• Provided after-hours operational support to ensure uninterrupted customer service.

Achievements:

• Consistently recognized as a strong performer through weekly performance scorecards.
• Entrusted with after-hours operational support and quarterly reporting responsibilities.
• Successfully managed multiple freight shipments simultaneously while maintaining high service standards.

• Conducted lead generation and prospect research for client campaigns.

• Built and maintained accurate prospect databases and CRM records.

• Managed email correspondence and administrative support for multiple clients.

• Performed data entry, internet research, and documentation management.

• Assisted with project coordination and day-to-day administrative tasks.

• Maintained accuracy and confidentiality across multiple platforms.

• Managed daily retail store operations and customer service activities.

• Supervised inventory management and stock monitoring.

• Coordinated deliveries and ensured product availability.

• Assisted customers with mobile phone and accessory purchases.

• Maintained operational records and sales documentation.

• Supported store operations while ensuring excellent customer service.

• Assisted customers through inbound calls regarding account inquiries and service concerns.

• Resolved customer issues while maintaining quality and service standards.

• Documented customer interactions accurately within company systems.

• Delivered excellent customer service while meeting performance metrics.