Summary
Overview
Work History
Education
Skills
Affiliations
SEMINARS AND TRAININGS
AWARDS
Timeline
Hi, I’m

Melodee O. Ibarrola

Pharmacy Assistant
Lucban
Melodee O. Ibarrola

Summary

Dynamic professional with strong analytical, communication, and teamwork skills, demonstrating a proven ability to adapt quickly to new environments. Committed to team success while continuously enhancing professional skills. A positive attitude and dedication to lifelong learning drive the pursuit of excellence in every endeavor. Prepared to leverage expertise to make a meaningful impact in a collaborative setting.

Overview

24
years of professional experience

Work History

Lucban MMG Hospital

Pharmacy Assistant
01.2018 - Current

Job overview

  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.

Teleperformance

Customer Service Representative
11.2016 - 12.2016

Job overview

  • Guthy Renker Account

Teletech

Technical Support Representative
07.2009 - 06.2010

Job overview

  • Technical Specialist for Iphone and Blackberry Phones
  • Telstra Mobile Assurance

Teletech

Customer Support Representative
01.2009 - 06.2009

Job overview

  • Level 2 Wireless Data Customer Support
  • Mobile Voice Customer Support
  • Telstra Mobile Assurance
  • Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.

Grandee Garments

Quality Control
01.2002 - 01.2005

Education

Southern Luzon State University
Lucban, Quezon

Bachelor of Arts from Communication
01-2015

St. Anne College Lucena Inc.
Lucena, City

Bachelor of Science from Nursing
01-2007

Lucban Academy
Lucban, Quezon

Secondary
01-2002

Cainta Catholic College
Cainta, Rizal

Primary
01-1998

Skills

A computer enthusiast Strong organizational and interpersonal skills are combined with a commitment to contribute towards an efficient work environment

Affiliations

  • Singles for Christ
  • Meralco Karate Club
  • ACOMMS (Association of Communication Students)

SEMINARS AND TRAININGS

  • 2009 IPHONE MAC TECHNICAL SUPPORT SEMINAR Teletech Pasig City
  • 2009 BLACKBERRY RIM TECHNICAL SUPPORT SEMINAR Teletech Pasig City
  • 2009 SIEBEL Teletech Pasig, City
  • 2009 TECHNICAL SUPPORT LEVEL 2 TRAINING WDCS/MVCS Teletech Pasig, City
  • August 3 to September 13, 2007 100 FINISHING COURSE FOR CALL CENTER AGENTS Information Technology and Teleworks Services Training Center Southern Luzon State University Lucban, Quezon
  • June to August 2008 FIL-CANADIAN THERAPEUTIC MASSAGE Barangay 4 Hall Lucban, Quezon
  • August 11, 2011 SCRIPTWRITING Ricky Lee Southern Luzon State University Lucban, Quezon
  • October 11, 2011 AKSYON: SA LIKOD NG KAMERA Bb. Joyce Bernal Benito Pilar Yao Hall Lucban, Quezon
  • March 14, 2013 FOURTH STATE: GEARING THE FUTURE MEDIA PRACTITIONER WITHTECHNIQUES THROUGH PROGRESS FOR PRODUCTION CONTRIBUTION Mr. Gil Velarde Mr. Siegfried Barros-Sanches Ms. Jolly Abellia Southern Luzon State University Lucban, Quezon
  • August 17, 2013 BOSES, SALITA, MIKROPONO Mr. Eugene "Boy" Abunda Jr. Kamay ni Hesus Retreat Hall Lucban, Quezon
  • November 26, 2013 SILIPIN ANG LENTE, LUMIKHA NG MAKABULUHANG IMAHE Threeology Mr. Bong Sare Mr. Cj Lagman Mr. Jon Chug Southern Luzon State University Lucban, Quezon
  • August 27, 2014 RAPPLER Ms. Maria Ressa Batis Aramin Resort and Hotel Lucban, Quezon
  • ON THE JOB TRAINING January 13 to February 20 2015 200 hours as Service Staff at LUKTEL (Lucban Telephone System Inc.) Lucban, Quezon

AWARDS

Top 1 Agent for AHT Level 2 (August 21, 2009), Top 2 Agent for the Month of November (December 11, 2009)

Timeline

Pharmacy Assistant

Lucban MMG Hospital
01.2018 - Current

Customer Service Representative

Teleperformance
11.2016 - 12.2016

Technical Support Representative

Teletech
07.2009 - 06.2010

Customer Support Representative

Teletech
01.2009 - 06.2009

Quality Control

Grandee Garments
01.2002 - 01.2005

St. Anne College Lucena Inc.

Bachelor of Science from Nursing

Lucban Academy

Secondary

Cainta Catholic College

Primary

Southern Luzon State University

Bachelor of Arts from Communication
Melodee O. IbarrolaPharmacy Assistant