Hi, I’m
Melodee O. Ibarrola
Pharmacy Assistant
Lucban
Summary
Dynamic professional with strong analytical, communication, and teamwork skills, demonstrating a proven ability to adapt quickly to new environments. Committed to team success while continuously enhancing professional skills. A positive attitude and dedication to lifelong learning drive the pursuit of excellence in every endeavor. Prepared to leverage expertise to make a meaningful impact in a collaborative setting.
Overview
24
years of professional experience
Work History
Lucban MMG Hospital
Pharmacy Assistant
01.2018 - Current
Job overview
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
Teleperformance
Customer Service Representative
11.2016 - 12.2016
Job overview
- Guthy Renker Account
Teletech
Technical Support Representative
07.2009 - 06.2010
Job overview
- Technical Specialist for Iphone and Blackberry Phones
- Telstra Mobile Assurance
Teletech
Customer Support Representative
01.2009 - 06.2009
Job overview
- Level 2 Wireless Data Customer Support
- Mobile Voice Customer Support
- Telstra Mobile Assurance
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
Grandee Garments
Quality Control
01.2002 - 01.2005
Education
Southern Luzon State UniversityLucban, Quezon
Bachelor of Arts from Communication
01-2015
St. Anne College Lucena Inc.Lucena, City
Bachelor of Science from Nursing
01-2007
Lucban AcademyLucban, Quezon
Secondary
01-2002
Cainta Catholic CollegeCainta, Rizal
Primary
01-1998
Skills
A computer enthusiast Strong organizational and interpersonal skills are combined with a commitment to contribute towards an efficient work environment
Affiliations
- Singles for Christ
- Meralco Karate Club
- ACOMMS (Association of Communication Students)
SEMINARS AND TRAININGS
- 2009 IPHONE MAC TECHNICAL SUPPORT SEMINAR Teletech Pasig City
- 2009 BLACKBERRY RIM TECHNICAL SUPPORT SEMINAR Teletech Pasig City
- 2009 SIEBEL Teletech Pasig, City
- 2009 TECHNICAL SUPPORT LEVEL 2 TRAINING WDCS/MVCS Teletech Pasig, City
- August 3 to September 13, 2007 100 FINISHING COURSE FOR CALL CENTER AGENTS Information Technology and Teleworks Services Training Center Southern Luzon State University Lucban, Quezon
- June to August 2008 FIL-CANADIAN THERAPEUTIC MASSAGE Barangay 4 Hall Lucban, Quezon
- August 11, 2011 SCRIPTWRITING Ricky Lee Southern Luzon State University Lucban, Quezon
- October 11, 2011 AKSYON: SA LIKOD NG KAMERA Bb. Joyce Bernal Benito Pilar Yao Hall Lucban, Quezon
- March 14, 2013 FOURTH STATE: GEARING THE FUTURE MEDIA PRACTITIONER WITHTECHNIQUES THROUGH PROGRESS FOR PRODUCTION CONTRIBUTION Mr. Gil Velarde Mr. Siegfried Barros-Sanches Ms. Jolly Abellia Southern Luzon State University Lucban, Quezon
- August 17, 2013 BOSES, SALITA, MIKROPONO Mr. Eugene "Boy" Abunda Jr. Kamay ni Hesus Retreat Hall Lucban, Quezon
- November 26, 2013 SILIPIN ANG LENTE, LUMIKHA NG MAKABULUHANG IMAHE Threeology Mr. Bong Sare Mr. Cj Lagman Mr. Jon Chug Southern Luzon State University Lucban, Quezon
- August 27, 2014 RAPPLER Ms. Maria Ressa Batis Aramin Resort and Hotel Lucban, Quezon
- ON THE JOB TRAINING January 13 to February 20 2015 200 hours as Service Staff at LUKTEL (Lucban Telephone System Inc.) Lucban, Quezon
AWARDS
Top 1 Agent for AHT Level 2 (August 21, 2009), Top 2 Agent for the Month of November (December 11, 2009)
Timeline
Pharmacy Assistant
Lucban MMG Hospital
01.2018 - Current
Customer Service Representative
Teleperformance
11.2016 - 12.2016
Technical Support Representative
Teletech
07.2009 - 06.2010
Customer Support Representative
Teletech
01.2009 - 06.2009
Quality Control
Grandee Garments
01.2002 - 01.2005
St. Anne College Lucena Inc.
Bachelor of Science from Nursing
Lucban Academy
Secondary
Cainta Catholic College
Primary
Southern Luzon State University
Bachelor of Arts from Communication