Events Hosting and Coordinating
Hi, I’m
Melly Flor Elacion
Customer Service Representative
Quezon City
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
- Detail-oriented Technical Support Representative with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
11
years of professional experience
1
years of post-secondary education
Work History
Word of Hope Christian Family ChurchQUEZON CITY, Metro Manila
Life Group Leader
2012.01 - Current (14 education.years_Label & 4 education.months_Label)
Job overview
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
AloricaPasay City
Operations Team Manager
03.2021 - 09.2022
Job overview
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
TelusMakati City
Customer Service Representative
11.2019 - 09.2020
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Swargam Spa and Massage ServicesTaguig City, Metro Manila
Operations Manager
2016.09 - 2016.12 (3 education.months_Label)
Job overview
- Gained strong leadership skills by managing projects from start to finish.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
VXI Global Holdings B.VQuezon City
Technical Support Representative
07.2015 - 06.2016
Job overview
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Hope Leadership CollegeQuezon City
Certificate of Lay Leadership from Theological Studies
01.2013 - 12.2013
Judge Juan Luna High SchoolQuezon City, Philippines
High School Diploma
06.2008 - 04.2012
Skills
Customer relations specialist
Natural leader
Operations management
Guest relations management
Hospitality service expertise
Affiliations
Word of Hope Christian Family Church
Behind the Mic Philippines
Host Melly Events Management Services
Interests
Christian youth leader
Organizing Events
Timeline
Operations Team Manager
Alorica
03.2021 - 09.2022
Customer Service Representative
Telus
11.2019 - 09.2020
Operations Manager
Swargam Spa and Massage Services
2016.09 - 2016.12 (3 education.months_Label)
Technical Support Representative
VXI Global Holdings B.V
07.2015 - 06.2016
Hope Leadership College
Certificate of Lay Leadership from Theological Studies
01.2013 - 12.2013
Life Group Leader
Word of Hope Christian Family Church
2012.01 - Current (14 education.years_Label & 4 education.months_Label)
Judge Juan Luna High School
High School Diploma
06.2008 - 04.2012