Mellin-Ju Trinidad
Cagayan de Oro, Province of Misamis Oriental,MSR
Summary
Dedicated and detail-oriented shift leader with more than 2 years experience in a global coffee industry, started from a just part-time barista then full-time barista to now a shift supervisor in the same company. My passion to work and coffee helped me become a Certified Global Coffee Master and Certified Barista Trainer and opened up opportunities to grow professionally and individually and helped others achieve their best also. Ready to take another challenge and become an asset in your prestigious company.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks/Rustan Coffee Corporation
Cagayan De Oro, Province Of Misamis Oriental
11.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Increased sales performance through effective upselling techniques and staff training initiatives.
Barista
Starbucks/Rustan Coffee Corporation
Cagayan De Oro, Province Of Misamis Oriental
09.2021 - 10.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Used POS system to accurately enter orders and process payments.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Restocked display cases with attractive arrangements to promote specialty food items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Bachelor of Science - Food Technology And Processing
University of Science And Technology of Southern
Cagayan De Oro, Province Of Misamis Oriental, Philippines08.2022
Skills
- Workplace Safety
- Staff Management
- Customer-Oriented
- Training and mentoring
- Cash Handling
- Problem-Solving
- Strong verbal and written communication
- Sales and Upselling
Accomplishments
1. Certified Global Coffee Master
2. Promoted to be a Shift Supervisor
3. Partner (employee) of the Quarter
4. Safety and Security specialist
Languages
English
Timeline
Shift Supervisor
Starbucks/Rustan Coffee Corporation
11.2023 - Current
Barista
Starbucks/Rustan Coffee Corporation
09.2021 - 10.2023
Bachelor of Science - Food Technology And Processing
University of Science And Technology of Southern