MELLANIE R. DILIG

• JOB DESCRIPTION:
• Responded to clients’ queries and escalated issues to the appropriate officer or department.
• Managed approximately 30 incoming calls ,emails , private messages via messenger and faxes per day from customers
• Facilitated clients in loan release activities, including online contract signing and account opening.
• Guided clients through the loan application process and requirements.
• Tracked and managed collections for clients with overdue payments.
• Prepare and conduct seminar for MSME group with regards to SB Corp product and services offered
• Analyzed loan applications to determine eligibility and risk.
• Kept loan application records current and organized.

JOB DESCRIPTION:

• Effectively communicate information on products and services within the specified time frames agreed upon with the client, in a manner that is understandable by customer
• Received inbound /make outbound call to support customer on issues related to their account or request
• Communicated product and service information within agreed time frames, ensuring clarity for customers
• Meet process SLAs/metrics productivity and quality targets within the established timelines
• Probe effectively and efficiently to understand customer's issue, prepare a incident report and resolve all issues received by call
• Connected with customers to deliver exceptional service and achieve high levels of satisfaction
• Received 100-120 incoming calls from customer per day to meet the given sales quota

• JOB DESCRIPTION:
• Analyzes overall loan applicant’s qualification by determining the feasibility of granting loans
• Responsible in Documentation, Accounts Opening, and Loan Released
• Managed documentation, account opening, and loan release processes.
• Conducted follow-ups with existing clients for monitoring, referrals, and payment reminders
• Responsible in collections covering 1-30 days past due accounts
• Cultivated strong professional relationships with clients
• Make sure to meet the quota and turnaround time of accounts
• Participating in Sales and Marketing activities to promote loan products and services
• Officer in charge once Team Head is on leave

• JOB DESCRIPTION:
• Help clients find a best solution towards their short and long term financial goals
• Provide assistance and advise to prospective clients while helping them to decide on how to address their wants and needs
• Managed clients satisfaction by providing them specific , accurate computation and best policy suited to their needs and life skills
• Analyzed market trends to provide informed investment recommendations.
• Always reach at least 4 clients per day as part of given quota

• JOB DESCRIPTION:
• Assist 15-20 clients per day , store walk in and phone call order
• Mentored and trained team members, enhancing skill levels and productivity.
• Implemented process improvements that streamlined workflows and reduced downtime.
• Coordinated inventory management, optimizing stock levels to meet demand.
• Oversaw daily operations, ensuring efficiency and adherence to company policies.
• Developed training programs that increased employee engagement and performance metrics.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

• JOB DESCRIPTION:
• Handle major issues that can't resolved by subordinate in terms of defective products and customer complaint
• Conduct product investigation, prepare a call report and request for pullout unit to defective stocks
• Coordinate customer's complain in designated service center or brand manager to assured the proper and accurate assistance will be given to the customer
• Managed 10-15 customer complaints via calls, emails and walk in per day
• Providing fair and professional assistance to customers queries and concerns, making sure that I provide best services to meet their satisfaction