Property Me
Melju Nañoz
Property Management Virtual Assistant
Mexico, Pampanga
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well-qualified Property Management Virtual Assistant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Property Management Virtual Assistant
Cooper Real Estate
Melton, Victoria
11.2021 - Current
- Collected and maintained careful records of rental payments and payment dates.
- Managing property portfolio, preparing management authority and lease agreements and processing rental and commercial applications.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Customer Service Representative
RCBC
City Of San Fernando, Pampanga
06.2019 - 07.2021
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor Of Arts - Communications
University of The Assumption
City Of San Fernando Pampanga 06.2015 - 05.2019
Skills
Exceptional oral and written communication skills
undefinedAccomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Achieved 0% error by completing Trust Accounting with accuracy and efficiency, via Property Me Software.
Software
Canva
Timeline
Property Management Virtual Assistant
Cooper Real Estate
11.2021 - Current
Customer Service Representative
RCBC
06.2019 - 07.2021
Bachelor Of Arts - Communications
University of The Assumption
06.2015 - 05.2019
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