Hiking, Cycling, Camping, Swimming
MEL JOY TAOC
Customer Service Representative / Technical Support
Palo
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Technical Support Representative
Virtual Staffing Solutions
05.2022 - Current
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Customer Service Representative /Customer Retention Specialist
Japan Intertrade Callcenter Corporation
01.2021 - 08.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Tier 1 Technical Support Representative
Teleperformance Center Ayala
05.2019 - 12.2020
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Delivered exceptional phone support, maintaining patience and understanding while addressing client concerns.
- Adapted quickly to new technology releases, staying informed on updates that could impact customer experience.
Customer Service Representative
Concentrix
01.2019 - 04.2019
- Assist customers on tracking and placing their orders in a timely manner Accepts inbound calls regarding books and subscription related to the account.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Associate
The Results Companies
06.2017 - 01.2019
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
Bachelor of Secondary Education - English
Cebu Normal University
Osmeña Boulevard 6000 Cebu City Cebu 04.2008 - 04.2011
Skills
User Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Work-life balanceCareer advancementPersonal development programsHealthcare benefitsPaid time offFlexible work hoursWork from home optionPaid sick leaveQuote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Interests
Travel to different places whether it's near or far
Cooking different kind of foods that interests me
Timeline
Technical Support Representative
Virtual Staffing Solutions
05.2022 - Current
Customer Service Representative /Customer Retention Specialist
Japan Intertrade Callcenter Corporation
01.2021 - 08.2021
Tier 1 Technical Support Representative
Teleperformance Center Ayala
05.2019 - 12.2020
Customer Service Representative
Concentrix
01.2019 - 04.2019
Customer Service Associate
The Results Companies
06.2017 - 01.2019
Bachelor of Secondary Education - English
Cebu Normal University
04.2008 - 04.2011
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