Summary

Overview

Work History

Education

Skills

Work Availability

Work Preference

Quote

Interests

Timeline

MEL JOY TAOC

Customer Service Representative / Technical Support

Palo

Summary

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

years of professional experience

years of post-secondary education

Languages

Work History

Technical Support Representative

Virtual Staffing Solutions

05.2022 - Current

Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Customer Service Representative /Customer Retention Specialist

Japan Intertrade Callcenter Corporation

01.2021 - 08.2021

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assisted customers in navigating company website and placing online orders, improving overall user experience.

Tier 1 Technical Support Representative

Teleperformance Center Ayala

05.2019 - 12.2020

Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
Delivered exceptional phone support, maintaining patience and understanding while addressing client concerns.
Adapted quickly to new technology releases, staying informed on updates that could impact customer experience.

Customer Service Representative

Concentrix

01.2019 - 04.2019

Assist customers on tracking and placing their orders in a timely manner Accepts inbound calls regarding books and subscription related to the account.
Collaborated with team members to develop best practices for consistent customer service delivery.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Associate

The Results Companies

06.2017 - 01.2019

Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Education

Bachelor of Secondary Education - English

Cebu Normal University

Osmeña Boulevard 6000 Cebu City Cebu

04.2008 - 04.2011

Skills

User Support

Customer Service

Application support

Issue Troubleshooting

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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Work Preference

Work Type

Full TimePart TimeContract Work

Location Preference

Remote

Important To Me

Work-life balanceCareer advancementPersonal development programsHealthcare benefitsPaid time offFlexible work hoursWork from home optionPaid sick leave