Meljie Lalata
Antipolo
Summary
Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer meets team and department production targets by delivering strong output to achieve metrics.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Senior Customer Service Representative
Wells Fargo
09.2023 - Current
Technical Support Associate
Concentrix CVG Philippines, Inc.
7 2018 - 3 2019
- Diagnosed and resolved software and hardware issues for customers in a timely manner for printers
Associate Customer Success Representative
Wells Fargo
01.2022 - 09.2023
- Assists customers by providing service for their banking needs including claims and research to resolve moderate to complex customer issues.
Associate
Taskus
02.2021 - 10.2021
- Provides assistance for a ride-sharing app including assistance for customers' payment, earnings, safety and transportation service.
Advocate/Associate
Wipro Philippines Inc.
03.2019 - 09.2020
- Coordinated with hospitals, doctors, and other healthcare providers to ensure quality care for both patients and providers' needs.
Education
Bachelor Of Science in Hospitality Management -
Polytechnic University of the Philippines
06.2013 - 05.2017
Skills
Teamwork
Highly organized and efficient
Communication
Customer service skills
Escalation management
Complaint resolution
De-Escalation Techniques
Awards
- Circle of Excellence 2022 at Wells Fargo
- Hall of Fame Q1 2023 at Wells Fargo
- Top 2 Agent - July 2022 at Wipro Philippines
Timeline
Senior Customer Service Representative
Wells Fargo
09.2023 - Current
Associate Customer Success Representative
Wells Fargo
01.2022 - 09.2023
Associate
Taskus
02.2021 - 10.2021
Advocate/Associate
Wipro Philippines Inc.
03.2019 - 09.2020
Bachelor Of Science in Hospitality Management -
Polytechnic University of the Philippines
06.2013 - 05.2017
Technical Support Associate
Concentrix CVG Philippines, Inc.
7 2018 - 3 2019
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