Community Involvement
Travel
Reading
Graphic Design
Meljer Imaysay
Call Center Supervisor/Customer Service Representative
CITY OF DASMARIÑAS,Cavite
Summary
Focused and Well-organized Supervisor bringing over 4 years managing and overseeing multiple tasks in busy offices. Commended for consistently driving team success through company procedures enforcement and personnel training. Proficient in various software and database management. Self-motivated Customer Representative & Supervisor brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining team members.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Supervisor
IQOR-Dasma
CITY OF DASMARIÑAS
08.2018 - 05.2023
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Supervised [15 ] [Customer Service Representatives] in providing excellent customer service to callers requiring assistance for [Services] and [Billing] issues.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Trained team members on performance metrics and consumer behavior identification.
- Developed and implemented strategies to increase sales and improve customer service.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Monitored daily sales performance and provided feedback to each team member.
Wellness Manager
RAB Good For Health Inc. 4Life Products
Metro Manila
11.2017 - 06.2018
- Helped clients set and achieve health and wellness goals.
- Monitored and evaluated program performance to determine value and quality.
- Demonstrated safe and correct forms for each exercise and piece of equipment.
- Provided individualized fitness assessments, program designs and nutrition counseling services.
- Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
- Met or exceeded monthly revenue and training goals.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Real Estate Sales Associate
MyCitihomes Builder & Development Inc.
Makati, Metro Manila
03.2015 - 11.2017
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Generated leads for sales and rental properties through cold calls and referrals.
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Coordinated appointments to show marketed properties.
- Informed home buyer of sales, construction and warranty processes.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Advertised client properties through websites, social media, and real estate guides.
- Advised clients on market conditions and property value for informed decision-making.
Education
Bachelor of Science - Accounting And Business Management
Cavite State University
Imus, Cavite2012-06
Associate of Science - Sales, Merchandising, And Marketing
University of Makati
Taguig, Metro Manila2011-07
Skills
- Ul>
- Training management
- P > Schedule Coordination
- P > Timekeeping abilities
- P > Report writing
- P > Quality assurance
- P > Documentation expertise
- P > Negotiation
- P > Staff Management
- P > Sales and marketing
- P > Strategic planning
- Employee Motivation
- Quality Assurance
Certification
Certified [Top1 Agent], [In-House of MyCitihomes Builders & Dev.Inc.] - [April-May 2016]
Certified [Top2 Agent], [In-House of MyCitihomes Builders & Dev.Inc.] - [July-August 2016]
Certified [Voice Superstar], [Metro by T-Mobile,IQOR] - [January 2020]
Certified [Voice Call Awardee], [Metro by T-Mobile,IQOR] - [March2020-December2020]
Certified [Top Team in Nesting], [Metro by T-Mobile,IQOR] - [October2022]
Certified [Top Team], [CSR-Metro by T-Mobile,IQOR] - [January2023]
Certified [Top Team], [CSR-Metro by T-Mobile,IQOR] - [April2023]
Interests
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsPaid sick leavePaid time offWork from home optionFlexible work hoursWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Call Center Supervisor
IQOR-Dasma
08.2018 - 05.2023
Wellness Manager
RAB Good For Health Inc. 4Life Products
11.2017 - 06.2018
Real Estate Sales Associate
MyCitihomes Builder & Development Inc.
03.2015 - 11.2017
Bachelor of Science - Accounting And Business Management
Cavite State University
Associate of Science - Sales, Merchandising, And Marketing
University of Makati
Similar Profiles
Meljer ImaysayMeljer Imaysay
Call Center Supervisor at IQOR-DasmaCall Center Supervisor at IQOR-Dasma
NAMAREQ ALBLOUSHINAMAREQ ALBLOUSHI
Senior Pharmacist at Dasma PolyclinicSenior Pharmacist at Dasma Polyclinic
Cheyenne GlassCheyenne Glass
Assistant Manager of Operations- Priority Health at IQorAssistant Manager of Operations- Priority Health at IQor