Community Involvement
Meljer Imaysay
Customer Service Representative/ Call Center Supervisor
Summary
Focused and Well-organized Supervisor bringing over 4 years managing and overseeing multiple tasks in busy offices. Commended for consistently driving team success through company procedures enforcement and personnel training. Proficient in various software and database management. Self-motivated Customer Representative & Supervisor brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining team members.
Overview
8
8
years of professional experience
7
7
Certifications
Work History
Call Center Supervisor
IQOR-Dasma
CITY OF DASMARIÑAS
08.2018 - 05.2023
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Supervised [15 ] [Customer Service Representatives] in providing excellent customer service to callers requiring assistance for [Services] and [Billing] issues.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Trained team members on performance metrics and consumer behavior identification.
- Developed and implemented strategies to increase sales and improve customer service.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Monitored daily sales performance and provided feedback to each team member.
Wellness Manager
RAB Good For Health Inc. 4Life Products
Metro Manila
11.2017 - 06.2018
- Helped clients set and achieve health and wellness goals.
- Monitored and evaluated program performance to determine value and quality.
- Demonstrated safe and correct forms for each exercise and piece of equipment.
- Provided individualized fitness assessments, program designs and nutrition counseling services.
- Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
- Met or exceeded monthly revenue and training goals.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Real Estate Sales Associate
MyCitihomes Builder & Development Inc.
Makati, Metro Manila
03.2015 - 11.2017
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Generated leads for sales and rental properties through cold calls and referrals.
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Coordinated appointments to show marketed properties.
- Informed home buyer of sales, construction and warranty processes.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Advertised client properties through websites, social media, and real estate guides.
- Advised clients on market conditions and property value for informed decision-making.
Education
Bachelor of Science - Accounting And Business Management
Cavite State University
Imus, Cavite 08.2011 - 06.2012
Associate of Science - Sales, Merchandising, And Marketing
University of Makati
Taguig, Metro Manila 06.2010 - 07.2011
Skills
Training management
Schedule Coordination
Timekeeping abilities
Report writing
Quality assurance
Documentation expertise
Negotiation
Staff Management
Sales and marketing
Strategic planning
Certification
Certified [Top1 Agent], [In-House of MyCitihomes Builders & Dev.Inc.] - [April-May 2016]
Interests
Travel
Reading
Graphic Design
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I want to become so Financially Stable that God uses my pockets to Bless others.
Timeline
Call Center Supervisor
IQOR-Dasma
08.2018 - 05.2023
Wellness Manager
RAB Good For Health Inc. 4Life Products
11.2017 - 06.2018
Real Estate Sales Associate
MyCitihomes Builder & Development Inc.
03.2015 - 11.2017
Bachelor of Science - Accounting And Business Management
Cavite State University
08.2011 - 06.2012
Associate of Science - Sales, Merchandising, And Marketing
University of Makati
06.2010 - 07.2011