Summary
Overview
Work History
Education
Skills
Timeline
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Meljen Mae Cortado

Customer Support Specialist
General Santos City

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience
1
1
year of post-secondary education

Work History

Customer Support Specialist

AgentRings BPO
General Santos City
01.2022 - 12.2022
  • Taking calls for a towing company based in California
  • Booking appointments for tow or roadside assistance.
  • Setting up payments for customers that are needing their vehicle towed
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained and managed customer files and databases.

Insurance Sales Representative

KMD Call Center Services
General Santos City
07.2020 - 06.2021
  • Reviewed customer needs and financial means to determine appropriate policy offerings.
  • Maintained detailed records of customer information and policy sales.
  • Connected with prospective clients to set appointments with insurance specialists that are based in the United States


Education

Bachelor of Science - Education

General Santos Foundation College Inc.
General Santos City
06.2019 - 05.2020

Skills

Customer response

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Timeline

Customer Support Specialist

AgentRings BPO
01.2022 - 12.2022

Insurance Sales Representative

KMD Call Center Services
07.2020 - 06.2021

Bachelor of Science - Education

General Santos Foundation College Inc.
06.2019 - 05.2020

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Meljen Mae CortadoCustomer Support Specialist