Meljay Dayo
Customer Service Specialist
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Junior Video Editor
Memory Lane Avenue Production
Batangas City, Batangas Province
11.2014 - 01.2015
- Evaluated and selected scenes for pacing, entertainment value, and continuity, trim shots and edit content.
Ticketing Clerk
Flying Dolphins Shipping Line
Batangas City, Batangas
02.2015 - 05.2017
- Used computerized ticketing systems to process ticket orders accurately and securely.
Boarding Officer
Atienza Interisland Ferries Inc.
Batangas City, Batangas
05.2017 - 11.2017
- Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
Customer Service Representative
Alorica Lipa
Lipa City, Batangas
05.2018 - 12.2019
- Educated customers about billing, payment processing and support policies and procedures.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Representative
Inspiro Relia
Makati City, Metro Manila
01.2019 - 08.2020
- Met existing customers to review current services and expand sales opportunities.
- Monitored service after sale and implemented quick and effective problem resolutions.
Customer Service Representative
Casatech BPO
Alangilan Batangas City, Batangas
09.2020 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Representative
Concentrix
Santa Rosa City, Laguna
02.2022 - 03.2023
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
BS International Travel And Tourism Management -
Lyceum of The Philippines University Batangas
Capitol Site Batangas CityElementary Education
Santa Clara Elementary School
Santa Clara Batangas CitySecondary Education
Divine Child Academy
Bolbok Batangas CitySkills
Sales expertise
Timeline
Sales Representative
Concentrix
02.2022 - 03.2023
Customer Service Representative
Casatech BPO
09.2020 - 12.2021
Sales Representative
Inspiro Relia
01.2019 - 08.2020
Customer Service Representative
Alorica Lipa
05.2018 - 12.2019
Boarding Officer
Atienza Interisland Ferries Inc.
05.2017 - 11.2017
Ticketing Clerk
Flying Dolphins Shipping Line
02.2015 - 05.2017
Junior Video Editor
Memory Lane Avenue Production
11.2014 - 01.2015
BS International Travel And Tourism Management -
Lyceum of The Philippines University Batangas
Elementary Education
Santa Clara Elementary School
Secondary Education
Divine Child Academy
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