Meliza Marie Albano
Application Developer Analyst
Bacoor, Province Of Cavite
Summary
Knowledgeable in Salesforce Administrator and Developer and Ncino banking operations with strong background in developing and analyzing applications. Proven success in delivering high-quality software solutions that meet user needs and business objectives. Demonstrated skills in problem-solving and effective communication within cross-functional teams.
Overview
3
3
Languages
11
11
Certifications
5
5
years of professional experience
Work History
Packaged Application Developer Analyst
Accenture
08.2022 - Current
- Configured Salesforce objects, fields, page layouts, and record types to align with business requirements.
- Managed user accounts, profiles, permission sets, and role hierarchies for secure access control.
- Built validation rules, workflow automation, and approval processes to improve data consistency.
- Created reports and dashboards to track activity, performance, and operational trends.
- Developed Apex classes and triggers to automate Salesforce business processes and enforce data integrity.
- Configured workflows, validation rules, and process automation to support reliable case handling.
- Tested application functionality and verified code quality before deployment.
- Reduced software bugs with thorough testing and quality assurance practices, resulting in a more stable product.
- Updated technical documentation, product specifications, and technical training materials.
- Proved successful working within tight deadlines and a fast-paced environment.
- worked with various clients including Italian projects and Japanese Banking Clients
Application Support Associate
Illustrados Creatives and Technology Inc.
02.2022 - 06.2022
- Managed support tickets, prioritized requests, and maintained accurate case updates for timely resolution.
- Resolved application incidents by troubleshooting user-reported issues and coordinating fixes with development teams.
- Monitored application performance, identified recurring errors, and recommended process improvements.
- Documented support procedures, known issues, and resolution steps for consistent team reference.
- Tested application updates, verified fixes, and supported user acceptance activities before deployment.
- Escalated complex technical issues with complete diagnostics to reduce resolution delays.
Education
Bachelor of Science - Information Technology
Technological Institute of The Philippines, Manila
Manila, Metro Manila, Philippines 04.2001 -
High School Diploma -
University of Perpetual Help System DALTA
Bacoor, Province Of Cavite, Philippines 04.2001 -
Skills
Salesforce Development
Salesforce Administration
Salesforce Apex and Visualforce
Application testing
Agile project management
Quality assurance
CRM software
Salesforce Analytics
Lightning web components
Project management
Cybersecurity practices
Certification
Salesforce Certified Associate
Timeline
Packaged Application Developer Analyst
Accenture
08.2022 - Current
Application Support Associate
Illustrados Creatives and Technology Inc.
02.2022 - 06.2022
Bachelor of Science - Information Technology
Technological Institute of The Philippines, Manila
04.2001 -
High School Diploma -
University of Perpetual Help System DALTA
04.2001 -