Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
AdministrativeAssistant
MELIZA JANE M. SAN ANDRES

MELIZA JANE M. SAN ANDRES

Virac

Summary

Dynamic and detail-oriented Information Technology Professional specializing in Systems & Network Administrator with a proven track record in managing client-based projects. Adept at ensuring that product and service deliveries meet and exceed service level agreements while contributing to organizational profit targets. Highly driven and self-motivated, excels in completing tasks with minimal supervision and consistently maintain a high level of customer satisfaction. Has a strong interpersonal skills foster effective professional relationships with colleagues.

Overview

2
2
years of professional experience
1
1
Certification

Work History

SYSTEMS IMPLEMENTATION ENGINEER

STRATEGIC NETWORKS INC.
02.2020 - 03.2021
  • Provided both on-site and remote support for the launch of Metrobank's new Electronic Banking Application. This included evaluating and conducting training sessions for clients to ensure comprehensive understanding of the new banking system.
  • Conducted thorough inspections of system changes prior to user acceptance testing by clients.
  • Uploaded baseline security data to client databases to ensure system integrity and compliance.
  • Collaborated with Metropolitan Bank and Trust Company (Metrobank) to deliver internal technical support, functional assistance, and software troubleshooting, achieving a 100% resolution rate for issues related to the implementation of the new banking system.
  • Diagnosed and configured client requirements across all features of the banking system, ensuring that product and service delivery met the established service level agreements.
  • Addressed and resolved software issues to uphold a high level of client satisfaction, while also providing guidance on system administration and configuration
  • Possessed advanced knowledge in CRM applications, digital marketing software, video conferencing tools and etiquette, and IT hardware and software infrastructures
  • Inspected changes before client performed user acceptance testing
  • Loaded baseline security data to client databases

Intern

Cerium Networks
11.2018 - 02.2019
  • Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Explored new technologies such as CISCO Network Technology, AVAYA, Microsoft products, etc., and approaches to streamline processes.

Education

EXECUTIVE CLASS - Secondary Education

CATANDUANES STATE UNIVERSITY
VIRAC, CATANDUANES
05.2023

Bachelor of Science - Information Technology

Catanduanes State University
Virac, Catanduanes
03.2019

Skills

    • Customer Support
    • Software Implementation
    • Data Analysis
    • Technical Support
      • Project Management
      • Network configuration
      • Configuration Management
      • Teamwork and Collaboration

Certification

  • 2024 Commission on Civil Service Examination Passer (Professional Level)
  • 2016 Commission on Civil Service Examination Passer (Sub-Professional Level)
  • 2016 Microsoft Office Specialist Examination Passer
  • 2016 Microsoft Technology Associate- Network Fundamentals Examination Passer
  • Certificate of Completion - Cisco Certified Network Associate - Routing & Switching Training Bootcamp
  • CIE - Certified Implementation Engineer

Personal Information

Title: IT PROFESSIONAL, EDUCATOR & ENTREPRENEUR

Timeline

SYSTEMS IMPLEMENTATION ENGINEER

STRATEGIC NETWORKS INC.
02.2020 - 03.2021

Intern

Cerium Networks
11.2018 - 02.2019

EXECUTIVE CLASS - Secondary Education

CATANDUANES STATE UNIVERSITY

Bachelor of Science - Information Technology

Catanduanes State University

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MELIZA JANE M. SAN ANDRES