MELITA A. PARALLAG
Manila
Summary
Professional with comprehensive background in agency coordination, adept at managing multiple projects and driving results. Skilled in team collaboration, communication, and problem-solving. Known for adaptability and reliability in dynamic environments. Proven ability to optimize processes and enhance client satisfaction.
Overview
27
27
years of professional experience
Work History
Agency Coordinator
Security Diners Club International
Makati City, Philippines
01.1997
- Broad-based qualifications in administrative functions
- Organized, efficient and precise with planning communications
- Extensive PC qualifications
- Implemented processes and improve daily operations
Sr. Quality Evaluator
Concentrix
Shaw Boulevard, Mandaluyong City
07.2019 - Current
- Collaborated with the different department heads on improving the quality of operations, leading to enhanced the quality of services provided to international clients or customers.
- Participated in internal audits as part of a broader effort to maintain a culture of continuous improvement throughout the organization.
- Streamlined quality evaluation procedures, resulting in increased efficiency and reduced processing time.
- Managed documentation related to quality evaluations, ensuring accurate records were kept for reference and regulatory compliance purposes.
- Enhanced product quality by implementing thorough evaluation processes and identifying areas for improvement.
- Reduced customer complaints by conducting regular audits and addressing identified issues proactively.
- Supported new product launches by performing pre-release testing and validation activities, ensuring optimal performance upon release.
- Leveraged data-driven insights from evaluation findings to develop targeted solutions for recurring problems or inefficiencies in production processes.
- Provided regular reports on quality evaluation findings to organizational leadership, helping to inform strategic decision-making processes related to product development and manufacturing operations.
- Worked closely with the research and development team to ensure that new products met established quality criteria before entering production.
- Achieved higher levels of customer satisfaction through meticulous attention to detail during evaluations and timely resolution of concerns.
- Conducted comprehensive training sessions for employees on quality control methods and best practices, raising company-wide awareness and adherence to standards.
- Served as a subject matter expert on various aspects of quality assurance within the organization, providing guidance when needed for decision-making purposes.
- Collaborated with cross-functional teams to ensure consistent quality standards across all departments.
- Communicated with production team members about quality issues.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Collaborated with production staff to establish and meet quality standards
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Reported problems and concerns to management.
Admin / Finance Officer
The Zoological Society of London
Aparri, Cagayan
10.2014 - 07.2015
- Prepares Contracts
- Handles Payroll and benefits
- Handles reconciliations (book and bank)
- Check Liquidations
- Handles Cash Advances
- Assist in budget monitoring
- Check and prepares disbursement
- Handles Petty Cash
- Procurement of office supplies and etc
- Supports in the administration in all aspect of human resource management in Aparri Office
- Responsible for the coordination of administrative offices, functions and projects
- Coordinates and controls in all aspect to accounting and financial function in Aparri Office
- Implements financial system and procedures to all staff
- Keep communication record
- Filing (soft and hard copies)
- Updates staff directory
- Office equipment inventory
- Book air tickets, events venue and accommodations
- Canvass services, equipment and supplies
Municipal Budget Staff
Local Government Unit
Iguig, Cagayan
01.2004 - 12.2013
- Handles accounts receivables
- Billing
- Reimbursements
- Financial planning and budget efforts
- Implemented policies
- Served as direct client relationships
- Resolved billing operation problems
- Delivered strong and sustainable improvements in client services, satisfaction and retention
HRD Clerk
Smart Communications Inc.
Makati City
09.1997 - 02.1998
- Excellent qualification in recruitment
- Interview selection and support staff
- Extensive experience in workforce diversity
- Team building and group leadership
- Consistently met / exceeded business goals for productivity and quality operations
Education
Bachelor of Science - Computer Science
Emilio Aguinaldo College
Manila01.1995
High School - undefined
Cagayan State University
Cagayan Valley01.1991
Elementary - undefined
Toran Elementary School
Toran, Aparri, Cagayan Valley01.1987
Skills
- Media planning
- Proposal writing
- Relationship building
- Operations management
- Staff training
- Staff development
- Agency operations
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Excellent communication
- Team collaboration
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Phone and email etiquette
- Customer service management
- Employee supervision
- Documentation and recordkeeping
- Office management
- Coaching and mentoring
- Administration and operations
- Recruitment and hiring
- Scheduling and calendar management
- Appointment scheduling
- Risk assessment
- Administrative procedures
- Staff management
- Quality control
References
- Odilon, Pasaraba, Assistant Secretary, DILG, 078-3045378, DILG Head Office, Quezon City, Philippines
- William, Empedrad, Municipal Budget Officer, 09265345705, LGU – Iguig, Iguig, Cagayan
- Alysha Mi De Mayo, Executive Assistant, 0917 538 1517, To Go Philippines, Paranaque City
Hobbies and Interests
My friends usually call me Mhel,43 years of age, stands5’2”, weigh121 lbs., separated, female and knows how to speak in Ibanag, Ilocano, Itawes, Filipino, English, Nihongo, little Korean and basic Cantonese. I was born November9,1974. My hobbies include; reading books and watching movies. I love swimming and bowling and playing guitar. Approachable, hardworking and willing to take interesting challenges.
Disclaimer
I hereby certify that the above information is true and correct with the best of my knowledge and belief.
Languages
English
Bilingual or Proficient (C2)
Filipino
Bilingual or Proficient (C2)
Japanese
Intermediate (B1)
Korean
Upper intermediate (B2)
Training
- Korean Language TESDA, Tuguegarao City Cagayan Valley, Philippines April1-30,2009
- National Leadership Training Haggai Institute Philippines Villa Blanca Hotel Tuguegarao City Cagayan Valley, Philippines November1-4,2012
Timeline
Sr. Quality Evaluator
Concentrix
07.2019 - Current
Admin / Finance Officer
The Zoological Society of London
10.2014 - 07.2015
Municipal Budget Staff
Local Government Unit
01.2004 - 12.2013
HRD Clerk
Smart Communications Inc.
09.1997 - 02.1998
Agency Coordinator
Security Diners Club International
01.1997
Bachelor of Science - Computer Science
Emilio Aguinaldo College
High School - undefined
Cagayan State University
Elementary - undefined
Toran Elementary School