Melissa Pucio
Cainta, Province Of Rizal
Summary
Dynamic professional with extensive experience in staff management and operational efficiency at PERF Restaurants Inc. Proven track record in enhancing customer satisfaction and improving team performance through effective communication and conflict resolution. Skilled in financial reporting and inventory management, consistently achieving sales growth while maintaining high-quality service standards.
Overview
10
10
years of professional experience
Work History
Assistant Restaurant Manager
PERF Restaurants Inc.- Burger King
10.2017 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Managed team of up to 30 restaurant staff, maintaining exceptional customer service and quality standards.
- Analyzed daily sales figures and developed strategies to increase sales.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
English Teacher
Keymedia Online Inc.
01.2017 - 09.2017
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
English Teacher
ENOZ English Philippines Inc.
03.2015 - 12.2016
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Participated in ongoing professional development opportunities to remain current on educational trends and research-based strategies for instruction.
Education
Bachelor in Secondary Education Major in English - Education
Rizal Technological University
Pasig, Metro Manila, Philippines03-2015
Skills
- Staff management
- Financial reporting
- Inventory management
- Customer service
- Sales analysis
- Operational efficiency
- Conflict resolution
- Scheduling management
- Training and development
- Communication skills
- Shift management
- Restaurant operations
- Performance evaluations
Timeline
Assistant Restaurant Manager
PERF Restaurants Inc.- Burger King
10.2017 - Current
English Teacher
Keymedia Online Inc.
01.2017 - 09.2017
English Teacher
ENOZ English Philippines Inc.
03.2015 - 12.2016
Bachelor in Secondary Education Major in English - Education
Rizal Technological University
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