Melissa Mallapre
Quality Inspector
Daraga, Albay
Summary
Detail-oriented Inspector offering more than 10-year background checking incoming and outgoing materials and products for conformance. Hardworking individual skillful in conducting accurate visual and measurement tests and preparing and maintaining comprehensive inspection reports and records. Team player committed to collaborating and working cross-functionally to meet all milestones and schedules. Forward-thinking Inspector possessing positive outlook and strong work ethic. Bringing 10 years of hands-on experience approving incoming materials by confirming specifications and conducting visual and measurement tests. Recognized as excellent resource dedicated to improving operational efficiency and effectiveness. High-performing professional with extensive experience in industry. Skilled in testing, sorting and sampling products with working knowledge of safety codes. Hardworking and passionate job seeker with strong organizational skills and ready to help team achieve company goals.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Machine Inspector
Meiko Seiki Japan
Tsushima, Aichi
2018.01 - 2024.01
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Reduced frequency of defects by closely monitoring production processes and identifying areas for improvement.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
Technical Support Representative
Concentrix Philippines
2016.01 - 2016.12
- Managed high levels of call flow and responded to technical support needs.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
Technical Support Representative
Teleperformance Philippines
2015.02 - 2016.01
- Managed high levels of call flow and responded to technical support needs.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded promptly to incoming sales leads and requests for technical support.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Food Server
Applebee's Qatar
2013.08 - 2014.10
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Elevated customer satisfaction through follow up and enthusiastic customer service.
Production Operator
Laguna Dai-Ichi Philippines
2009.04 - 2009.10
- Inspected final products to assess compliance with quality standards and established tolerances.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Inspected final products for defects and flaws using proper procedures.
Production Operator
Hitachi Global Storage Philippines
2002.09 - 2007.06
- Inspected final products to assess compliance with quality standards and established tolerances.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Worked with supervisor to coordinate workflow and updated daily production team accordingly.
- Inspected final products for defects and flaws using proper procedures.
Education
Bachelor of Science - Nursing
Bicol University
Legazpi City, Albay, Philippines 2008.06 - 2009.03
Hospitality And Restaurant Services
STI College
Balibago Sta. Rosa Laguna, Philippines 2011.06 - 2012.10
High School Diploma -
Daraga High School
Daraga, Albay, Philippines 1998.01 - 2002.03
Skills
Report Writing
Timeline
Machine Inspector
Meiko Seiki Japan
2018.01 - 2024.01
Technical Support Representative
Concentrix Philippines
2016.01 - 2016.12
Technical Support Representative
Teleperformance Philippines
2015.02 - 2016.01
Food Server
Applebee's Qatar
2013.08 - 2014.10
Hospitality And Restaurant Services
STI College
2011.06 - 2012.10
Production Operator
Laguna Dai-Ichi Philippines
2009.04 - 2009.10
Bachelor of Science - Nursing
Bicol University
2008.06 - 2009.03
Production Operator
Hitachi Global Storage Philippines
2002.09 - 2007.06
High School Diploma -
Daraga High School
1998.01 - 2002.03
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